Quality Assurance Supervisor 70500 - 112700 DOE
Quality Assurance Supervisor 70500 - 112700 DOE
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties
Audit Quality Assurance and Compliance:
- Ensure compliance with HSSE policies and procedures.
- Supervise the QA and Credit teams ensuring alignment with company standards.
- Conduct regular audits of the credit team and billers to identify discrepancies and areas for improvement.
- Document audit findings and create reports for department managers.
- Work closely with the offshore company (WNS) to review billing data and complete assigned duties.
- Ensure daily bill audits are conducted accurately and in a timely manner.
- Perform realtime audits to maintain quality control.
- Monitor QA productivity ensuring continued improvement in production readytobill and notreadytobill accounts.
Billing and Financial Oversight:
- Conduct weekly synchronization meetings with RED and perform monthly CAPA (Corrective and Preventive Action) on over/under bills.
- Approve credits rebills and invoices within authorized limits.
- Review monthly billing forecasts including highvalue invoices and delivery dates for the QA Supervisor to report to Controller.
- Conduct observations with internal departments to develop strategies for accurate invoicing.
- Train operations personnel on proper freight bill creation.
- Ensure accounts that are manually billed are sent to RED for automation.
Leadership Training and Customer Service:
- Ensure the QA and Credit teams provide excellent customer service to both internal and external stakeholders.
- Act as a mentor to team members supporting their professional development.
- Conduct regular performance evaluations to assess and improve team effectiveness.
- Facilitate continuous improvement initiatives to ensure compliance and process consistency.
Other Duties:
- Serve as a key resource for process improvement and strategy development.
- Perform other workrelated duties as assigned.
Qualifications
High school diploma or GED equivalent
Undergraduate degree in accounting finance business or related field preferred
5 years related data entry billing or accounting experience in the transportation industry preferred
2 years supervisory experience
2 years TruckMate experience
Required Experience:
Manager
Employment Type
Full-Time
