Customer Support Engineer Routing Switching
Customer Support Engineer Routing Switching
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provides second/third level technical support for Routing Protocols technologies to Cisco customers partners account teams and other Technical Assistance Center engineers.
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
- Provides technology/product training and intellectual property material as required
- Acts as focal point for large account network problem resolution.
- Effectively utilizes moderate to complex lab setups to recreate and solve problems
- Submits complete and correct bug reports in area of expertise.
- Interacts across TAC teams and development teams at peer level.
Required Skills:
- Routing/Switching Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
- Candidate must have at least 45 years of Networking industry experience and knowledge products and protocols
- Demonstrated proficiency in the following technologies: TCP/IP Routing Protocols (OSPF RIP EIGRP BGP) QoS Multicast MPLS
- Ability to handle critical customer issues/problems.
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
- Good verbal communication skills.
If you are interested in this job listed here please email your detailed resume tofor immediate consideration for qualified candidates.
Employment Type
Contract
