Technical Account Manager - Growth Strategy
Technical Account Manager - Growth Strategy
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Job Description
About this role:
In this role the Technical Account Manager will manage a portfolio of large merchants in India. This role provides many opportunities for creative and challenging problem solving.
What You Will Need :
Bachelors degree in Computer Science (or a related discipline) as well as work experience of 4 years as a technical consultant software engineer support engineer or partner/sales engineer.
Proficient in web and/or mobile technology standards (HTTP HTML5 JavaScript web services REST OAuth)
Excellent written and oral communication and presentation skills including speaking to technical and business audience.
Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.
Experience in payments domain is preferred. Prior experience working with B2B industry is a great plus.
What youll do
Proposing solutions to merchants by analyzing the business use case.
Making requirement doc wherever necessary.
Giving demo docs walkthrough and updating merchants about the new features.
Achieving monthly/quarterly milestones by completing outbound merchants integration.
Working on crossselling and upselling products on technical grounds (data driven). A monthly/quarterly milestone.
Providing reports with analysis for merchants.
Conducting indepth analysis for every issue before reaching out to any crossfunctional teams for further support.
Handling merchant tech queries.
Handling/debugging merchants Integration issues. (All Cashfree products including Mobile plugins APIs)
hands on experience with at least one programming language. Database queries.
Should be able to integrate Cashfree products using APIs product SDKs Mobile SDKs Plugins (Shopify Magento wordpress etc)
Maintaining excellent experience for Cashfree merchants Outbound and Farming.
Owning the support documentation initiative.
Required Experience:
Manager
Employment Type
Full-Time
