Service Desk Technician
Service Desk Technician
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Overview
Syntelligent Analytic Solutions LLC provides uniquely qualified personnel with the expertise and tools needed tofulfill our customers management and technical requirements in the intelligence defense homeland security andcommercial market space.
Our customers and Syntelligents success are built upon the core values of People First Integrity & AccountabilityMission Driven Community Focus and Team Oriented.
Syntelligent is seeking candidates for placement on our existing contract. We are seeking afulltime Service Desk Technician.
Location: Augusta GA
Syntelligent Analytic Solutions LLC provides uniquely qualified personnel with the expertise and tools needed tofulfill our customers management and technical requirements in the intelligence defense homeland security andcommercial market space.
Our customers and Syntelligents success are built upon the core values of People First Integrity & AccountabilityMission Driven Community Focus and Team Oriented.
Syntelligent is seeking candidates for placement on our existing contract. We are seeking afulltime Service Desk Technician.
Location: Augusta GA
Schedule: Day/ MF
Anticipated Salary Range: $20.00 $21.56 hourly
Responsibilities
Duties will include:
- Initial point of contact for customers via telephone email or live chat to provide technical support of hardware systems subsystems and/or applications.
- Assists with navigating around application menus may be required to remote into customers computer.
- Troubleshoot network connectivity issues working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers and clients business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
Qualifications
Required Qualifications:
Required Qualifications:
- High School Diploma or equivalent required.
- Security RequirementMust be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance prior to hire. *
- Must possess current CompTIA A CE Network CE or Security CE certification.
- Strong knowledge of Network troubleshooting including connectivity issues locating IP or TCP/IP addresses VPN software supporting remote users.
- Understanding of Active Directory to unlock and reset passwords.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to troubleshoot and resolve email issues specifically MS Outlook.
- Ability to communicate clearly and professionally both verbally and in writing.
- Outstanding customer skills with the ability to empathize and professionally troubleshoot and resolve customers issues.
- Must be willing to work all shifts. The operations we support are 24/7/365.
Clearance: Active Secret Clearance and current CompTIA ACE NetworkCE or SecurityCE certification (must have one).
**Due to estimated time of 120 days to obtain a Secret clearance;candidates who do not presently have an active Secret will be considered for future opportunities. **
Mental Requirements: Must be able to multitask and rapidly change priorities with limited notice.
**Due to estimated time of 120 days to obtain a Secret clearance;candidates who do not presently have an active Secret will be considered for future opportunities. **
Mental Requirements: Must be able to multitask and rapidly change priorities with limited notice.
Physical Requirements: Must be able to sit/stand at a desk for longperiods and must be able to lift 20 pounds occasionally.
Preferred Qualifications:
- Previous computer technical support.
- MCP Dell or other industry identified certifications.
Online applications please.
When we review candidates information we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position a recruitment services professional or a hiring manager may contact you.
Syntelligent Analytic Solutions LLCis an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race color religion sex (including pregnancy) national origin age disability and genetic information protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligents policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
If you need assistance or an accommodation in Syntelligents online application process please contact our Human Resources Office atExtension #505.
When we review candidates information we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position a recruitment services professional or a hiring manager may contact you.
Syntelligent Analytic Solutions LLCis an Equal Employment Opportunity employer. It is the policy of Syntelligent to provide equal employment opportunities to all qualified applicants without regard to race color religion sex (including pregnancy) national origin age disability and genetic information protected veteran status and will not be discriminated against based on disability or any protected characteristic. Syntelligents policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.
If you need assistance or an accommodation in Syntelligents online application process please contact our Human Resources Office atExtension #505.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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