Population Health Advisor

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Creates and maintains relationships with assigned primary care practice physicians and staff high value specialists urgent care centers and other community stakeholders.

• Advises primary care practices physicians nurses and other clinical staff to assist them on their conversion to valuebased care.

• Provides educational and training sessions related to Houston Methodist Coordinated Care programs and initiatives which include topics related to quality utilization and patient satisfaction.

• Travels throughout the Houston TX area to meet with physician practices to support clinical practice transformation.

• Communicates and supports payment methodology transition(s) e.g. education & review of compensation packages.

• Identifies process improvement opportunities in Houston Methodist Coordinated Care physician practices.

• Provides reporting on primary care practice quality metric performance which includes the dissemination of gap closure lists and best practices to promote continuous improvement.

• Disseminates quality and efficiency reports to Houston Methodist Coordinated Care physician practices.

• Analyzes reports for practice specific trends and provide guidance and ongoing support to primary care physicians and practice staff for continual process improvement.

• Tests and refines workflows that support sustainable transformation and guide practices as they expand interventions to additional patient populations.

• Collects best practices related to quality and efficiency initiatives and disseminates best practices to other practices and Population Health Advisors.

• Bachelors degree
  

• Masters degree in applicable field preferred
  

• Five years of experience in practice management provider relations and project management
  

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.