Travel Consultant Senior Travel Consultant
Travel Consultant Senior Travel Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path Start your journey.
As a Travel Consultant youll join our highly skilled team providing outstanding service to our corporate business clients. Were most proud of our warm and inclusive culture innovation in the travel tech space internal promotions and career advancement opportunities. Most of our Traveler Care leadership started in this role and you can find us in almost every other department at Amex GBT.
What Youll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations
Use various Global Distribution Systems (GDSs) including Sabre Apollo Galileo and Amadeus. Training may be provided
Ensure compliance to customers agreed travel policy service provider policies and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach mentor and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What Were Looking For
Passion for excellence in client service including proactive anticipation of needs
Native GDS expertise (Sabre is preferred)
Professional communication (written and verbal)
Attention to detail
Act with integrity and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel leisure travel or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
This role is works on a Hybrid Model 3 days from the office in Goregaon and 2 days work from home). We work from Monday to Friday.
This role caters to UK & US market. Consultant should be flexible to work in shift schedule as per business requirement 12 PM 9 PM / 2 PM 11 PM / 5 PM 2 AM / 6 PM 3 AM / 8 PM 5 AM.
Location
Mumbai India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with global tuition assistance access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Diversity Equity and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Senior IC
Employment Type
Full-Time
