IN-Senior ManagerServicenow Product ManagementINIT Services COIFSPAN India
IN-Senior ManagerServicenow Product ManagementINIT Services COIFSPAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a business application consulting generalist at PwC you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis implementation training and support.
*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary:
A career in Information Technology within Internal Firm Services will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC developing and enhancing both client and internal facing applications within PwC and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Responsibilities:
As a part of PwCs ServiceNow Product Management team this role is responsible for driving design development and enhancement of the global instance of the ServiceNow platform. Product managers ensure business objectives align with baseline configured ServiceNow product capabilities avoiding customization and technical debt. This role will be focused on the processes integrated with or aligned to the business application and application lifecycle. Working closely with crossfunctional teams including developers designers and stakeholders this role will deliver innovative and highquality solutions.
You will partner with stakeholders to implement ServiceNow offerings. You will stay up to date with the latest product features and capabilities and industry best practices. You will design solutions that align business requirements with baseline product capabilities to deliver business outcomes and value.
- You will manage the product roadmap(s) and contribute to the strategy for offering new features and products to customers
- You will collaborate with a globally inclusive crossfunctional team to translate requirements into actionable user stories and technical specifications
- You will act as a subject matter expert on one or more ServiceNow products and the value they offer to the network of firms
- You will provide guidance and support to development teams and customers aligning requirements to baseline product usage minimizing customization
- As a part of the broader global technology organization you will solve problems and build trust through solutions that advance PwC strategies.
- Helping to execute on PwC strategies; including driving service maturity efforts promoting value stakeholder management driving adoption and onboarding implementing service and process enhancements.
- Supporting stakeholders and customers through product releases and platform upgrades.
- Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes.
- Aligning with product support including knowledge sharing and maturation of product support model.
- Collaborating with external partners third party suppliers and internal teams as needed to properly develop and maintain owned product(s);
- Driving alignment to established technology standards practices and processes.
- Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures.
Mandatory skill sets:
- Demonstrates abilities and/or a proven record of success as a team leader
- Extensive product knowledge for all capabilities within the desired ServiceNow product(s)
- Exhibiting senior level communications and senior leader engagement experience negotiation skills and the ability to communicate with impact and confidence.
- Resolving conflicts constructively.
- Using analytics tools to identify opportunities to improve service performance customer experience and communicate product value.
- Proven experience as a ServiceNow implementer product manager solution architect or technical architect
- Product management and solution design expertise and experience
- Excellent written and verbal communication skills as well as product feature demonstration skills
- Experience with processes: demand management agile delivery business process consulting
- Business acumen and understanding of a global network of firms operating model
Preferred skill sets:
- Excellent communication and presentation skills
- Software development life cycle project delivery and agile development experienceBusiness process design experience a plus
- Preference for fastpaced environment managing multiple priorities
Years of experience required:
10 Years
Education qualification:
Any UG/PG in IT field
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor Degree Master DegreeDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Services Product ManagementOptional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Reasoning Analytical Thinking Application Software Business Data Analytics Business Management Business Technology Business Transformation Coaching and Feedback Communication Creativity Documentation Development Embracing Change Emotional Regulation Empathy Implementation Research Implementation Support Implementing Technology Inclusion Influence Intellectual Curiosity Learning Agility Optimism 24 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
