Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Greets visitors. Coordinates and processes office administrative paperwork. Utilizes word processing and graphics software to format and generate various materials for meaningful presentation of data including but not limited to correspondence memos reports charts tables manuals minutes of meetings slides and presentations requiring a high standard of quality.
2. Establishes and maintains executives calendar making decisions to schedule meetings appointments and travel time. Prepares agendas and appropriate documents to ensure efficient management of meeting schedules. Makes travel arrangements as needed for executives and handles arrangements for visits by vendors board members and other visitors/guests.
3. Acts as an advisor to internal and external contacts and makes appropriate decisions. Monitors progress on important matters and follows up to ensure disposition. Answers questions and provides assistance relating to office operations administrative processes and established policies and procedures. Interacts with vendors and other executives providing and obtaining information to ensure timely completion of assignments and projects.
4. Coordinates specials projects as warranted for support of the executive office (e.g. board meeting committee meetings special presentations departmental policies events or reports database maintenance etc..
5. Utilizes technology and LEAN process improvement tools to standardize work and eliminate waste and improve efficiency. Performs troubleshooting provides feedback and assists in implementing new or revised systems and procedures
6. Orients new employees may train employees in new procedures and provide on going instruction. May schedule distribute and monitor the flow of work for assigned group of employees. May provide recommendations to manager for the most efficient utilization of assigned personnel and also provide information regarding employee job performance employee issues and unusual occurrences to supervisor. May assist in preparation of and maintenance of departmental operating budget.
7. May perform miscellaneous clerical duties including collating sorting faxing filing screening emails and distributing/retrieving documents and mail. Records and relays phone messages.
8. Investigates assigned problems and determines method of research data requirements and analysis techniques. Reports problem resolution and/or makes recommendations.
9. Provide phone coverage and backup assistance for other executive assistants or admins as required.
10. May ensure basic set up and maintenance of office personal computers and associated equipment.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Associate degree (A.A./A.S. or equivalent from twoyear college.

Preferred:
1. Bachelors degree.

Experience/Skills:
Required:
1. Must have 5 years of related secretarial experience preferably in a healthcare organization.
2. Must have excellent skills in diplomacy discretion tact and proper judgment.
3. Must have a great attitude with positive approach to people and tasks.
4. Strong analytical and organizational skills with strong business judgement. Strong attention to detail.
5. Must have ability to prioritize workload of competing importance and multitask.
6. Must have ability to adhere to an expectation of complete confidentiality on all business matters.
7. Must have excellent keyboarding skills and be proficient in Microsoft products (Excel Word PowerPoint).
8. Advanced technical computer and internet skills including video/virtual conferencing software.
9. Must have prior experience managing projects and be confident in handling new tasks.
10. Must have broad understanding of hospital policies and practices.
11. Must be able to work independently as well as working with others in a team environment assisting when necessary.
12. Must have excellent communication skills with the ability to network effectively with peers.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.