Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Statesville NC
Monday Friday 8:00 AM 5:00 PM
Key Responsibilities:
- Respond promptly and effectively to all customer inquiries including price quotations order processing change requests warranty claims and status updates.
- Troubleshoot customer issues by reviewing past inquiries researching information and collaborating with internal departments to find solutions.
- Develop accurate and timely quotations based on the sales strategy and customer information using the quoting system.
- Maintain and update records for active orders posting changes and managing scheduling adjustments.
- Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
- Obtain necessary documentation for order entry including coordinating with production planning transportation and keeping customers informed about shipment details.
- Provide accurate freight quotes for shipments coordinating with the transportation team and the sales team as needed.
- Assist the credit and accounting department with managing customer accounts including order entries credit limits and holds.
- Resolve product or service issues by addressing customer complaints determining the root cause and identifying solutions while documenting all cases in Salesforce.
- Perform additional jobrelated duties as assigned to support customer satisfaction and team goals.
Requirements:
Education and Experience
- High school or equivalent required.
- Completion of an associate degree is preferred.
- 23 years of previous sales/customer service experience is strongly preferred.
- Experience with Microsoft Office products and ERP systems.
Other Knowledge Skills or Abilities Required
- Must be able to maintain accurate records and perform basic mathematical operations.
- Must be able to operate a personal or laptop computer with emphasis on accurate 10Key numeric typing.
- Must be mechanically inclined.
- Must have excellent written and oral communication skills.
- Must be able to multitask and function effectively in a shared office/call center setting.
- Must be able to speak write and read English fluently; the ability to speak write and read Spanish fluently is a plus.
Behaviors
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Required Experience:
Unclear Seniority
Employment Type
Full-Time
