Temporary Desktop Support Specialist
Temporary Desktop Support Specialist
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Title: Temporary Desktop Support Specialist
Manager: Senior IT Operations Manager
Department: IT
Location:Point Richmond California
Sangamo Therapeutics is a genomic medicine company focused on treating debilitating neurological diseases by using our wholly owned highly versatile zinc finger epigenetic regulation technology and capsid delivery engine. We are passionate about designing and developing genomic medicines to transform the lives of patients suffering from severe diseases with our deep scientific expertise and proprietary zinc finger genome engineering technology. At Sangamo we are dedicated to building a robust sustainable genomic medicine pipeline that addresses lifelimiting conditions by replacing todays symptomfocused treatments with tomorrows genomic cures. Our top priority is to meet the needs of patients with commitment and compassion. Along with our commitment to science and to our patients we also endeavor to create an inclusive environment that promotes and values diversity. Sangamo is a company where individuals can flourish grow and develop their expertise.
We are seeking top talent to join our mission. Lets build a better future together.
JOB SUMMARY:
Sangamo Therapeutics is seekinga Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems software and hardware. Equipment support includes tablets computers mobile devices printers and other enduser hardware and software as well as audio/visual equipment. The Specialist executes client device installation repair and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures.THIS IS AN ONSITE ROLE IN OUR RICHMOND FACILITY. IT WILL REQUIRE THE ABILITY TO WORK 1 DAY A WEEK IN OUR BRISBANE CA FACILITY. WE ARE ONLY CONSIDERING LOCAL CANDIDATES.
ESSENTIAL FUNCTIONS:
- Provide Level 1 Service Desk tickets and serve as the first point of contact for technical issues over the phone via email or inperson.
- Capture/Gather information perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
- Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
- Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
- Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine and execute the best solution for the issue based on available information and details provided by users.
- Properly configure and deploy hardware and software.
- Participate in IT Projects and team efforts.
EDUCATION EXPERIENCE AND SKILLS REQUIREMENTS:
- 2 years of experience as a Service Desk Specialist.
- Above average understanding of computer systems mobile devices and other technology products.
- Ability to diagnose and resolve basic technical issues as well as researching new ones.
- Working knowledge of MS Active Directory Office 365 administration Microsoft Office Suite Windows and PC hardware.
- Experience working with BOX Okta Zoom SharePoint and MDM solutions.
- Excellent organizational communication time management problemsolving and customerservice skills.
- Ability to understand and execute technical manuals documentation and guides.
- Must have strong customer service skills including ability to listen interpret and explain IT related issues
- and concept in nontechnical terms.
- Must possess excellent verbal and written communication skills.
- Teamorientated and available for evening/weekend work when necessary.
- Computerrelated qualifications and certifications will be viewed favorably.
- CompTIA A (Plus) certification preferred.
- Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
- Great emphasis on customer service.
- Ability to multitask in a fastpaced environment.
- Experience with supporting audio video events preferred.
- Familiarity with various compliance / regulatory laws (i.e. SOX HIPAA PCI etc..
- Experience working in a laboratory environment preferred.
We believe in the value of diverse perspectives and backgrounds and we welcome candidates who are eager to learn contribute to our mission and are committed to providing topnotch customer service to all users. .
Sangamo is an equal opportunity employer
Sangamo is committed to fostering belonging for all employees and embraces diversity equity and inclusion in recruiting and hiring. All qualified applicants for employment are encouraged to apply and will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
Commitment to Safety
Sangamo requires all U.S. workers to be fully vaccinated against COVID19 as of their start date. This requirement is a condition of employment at Sangamo and it applies regardless of location or classification of role. If you are unable to receive the vaccine you will have an opportunity to request a reasonable accommodation consistent with applicable laws.
Pay Range
The anticipated salary range is for candidates who will work in our San Francisco Bay Area work locations. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience with the job type and length of experience within the industry education etc. This salary range may not apply to remote positions that work in other states.
Note to External Recruiters: We do not accept unsolicited resumes from any source other than from the candidates themselves. If you wish to be considered for the presentation of candidates please email We will reach out to you directly if there is a business need for your services.
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Required Experience:
Unclear Seniority
Employment Type
Temp
Key Skills
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