SAU Switchboard Operator
SAU Switchboard Operator
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person. Switchboard operators have a wide range of responsibilities which can include: Monitoring incoming calls to make sure they are answered within a reasonable amount of time Providing information to callers such as SAU programs and events. Releasing information to the public regarding emergencies or other situations that may require evacuation Answering generic questions about SAU Recording incoming calls messages or facsimile transmissions and distributing them to the appropriate individual or department Receiving and routing incoming calls to the appropriate person or department Determining whether an incoming call is a sales solicitation or opportunity for another business or offering Answering questions about company products or services Monitoring calls to ensure that they are appropriate and handled in accordance with company policies Take and relay messages. Announce when visitors arrive. Relay important information. Handle and route emergency calls. Assist callers with other questions. Provide customers with area codes telephone numbers and other information. Handle all directory assistance queries. KNOWLEDGE AND ABILITIES : Reading and English communication skills Basic computer skills with applications such as MS Word MS Excel etc. Knowledge of general office procedures and office machines (computer fax and copier) Correct English usage grammar spelling punctuation and vocabulary Operation of a centralized telephone system Acceptable telephone etiquette Oral and written communication skills General clerical duties Interpersonal skills using tact patience and courtesy
Required Qualifications
Education High School Diploma or equivalent Experience 23 year experience in the operation of a switchboard or completion of acceptable training in switchboard operation.
Responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person. Switchboard operators have a wide range of responsibilities which can include: Monitoring incoming calls to make sure they are answered within a reasonable amount of time Providing information to callers such as SAU programs and events. Releasing information to the public regarding emergencies or other situations that may require evacuation Answering generic questions about SAU Recording incoming calls messages or facsimile transmissions and distributing them to the appropriate individual or department Receiving and routing incoming calls to the appropriate person or department Determining whether an incoming call is a sales solicitation or opportunity for another business or offering Answering questions about company products or services Monitoring calls to ensure that they are appropriate and handled in accordance with company policies Take and relay messages. Announce when visitors arrive. Relay important information. Handle and route emergency calls. Assist callers with other questions. Provide customers with area codes telephone numbers and other information. Handle all directory assistance queries. KNOWLEDGE AND ABILITIES : Reading and English communication skills Basic computer skills with applications such as MS Word MS Excel etc. Knowledge of general office procedures and office machines (computer fax and copier) Correct English usage grammar spelling punctuation and vocabulary Operation of a centralized telephone system Acceptable telephone etiquette Oral and written communication skills General clerical duties Interpersonal skills using tact patience and courtesy
Required Qualifications
Education High School Diploma or equivalent Experience 23 year experience in the operation of a switchboard or completion of acceptable training in switchboard operation.
Employment Type
Full Time
Key Skills
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