Night Auditor-Embassy Suites Baton Rouge LA
Night Auditor-Embassy Suites Baton Rouge LA
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Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
The Night Auditor Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100 satisfaction from the moment a guest arrives at the hotel until they check out.
Experience:
High school diploma or equivalent required and college degree preferred.
Previous hotel Front Desk and Hilton brand experience is preferred
Hilton OnQ experience a plus.
Accounting background is preferred but not required.
JOB ESSENTIALS
Balances and audits for accuracy room revenue all room and tax charges cashiers reports and guest and house accounts food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report market segmentation report food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Assist guests with arrival and departure from hotel while providing positive guests experiences.
Complete the registration process by inputting and retrieving information from a computer system confirming pertinent information including number of guests and room rate in accordance to established guidelines
Maintain confidentiality of all guests and hotel information
Exhibit attention to detail in order to ensure security of guest room access.
Manage guest requests inquiries and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction negotiate compromise in accordance to the Make it Right established guidelines.
Handle cash and credit card transactions process guest accounts upon checkout in an efficient and accurate manner
Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely efficiently and effectively
Perform any other jobrelated duties as assigned.
Physical Demands
- Some lifting may be required. This position may require 75 or more of time on their feet.
Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition attendance at all scheduled training sessions and meetings is required.
Employment Type
Part-Time
