ASC CIC Analyst Must Speak French fluently Customer Service Skills
ASC CIC Analyst Must Speak French fluently Customer Service Skills
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Salary Not Disclosed
1 Vacancy
Job Description
Position : ASC CIC Analyst (Must Speak French fluently & Customer Service Skills)
Location : San Antonio TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Human Resources
Level of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Workdays/hours: Hours 9:30AM 6:30PM MFri
Interviews phone screen / Online
Must Have:
Must speak French fluently. Candidates will need to speak and write French in their interview.
Must have customer service skills ability to pay close attention to detail communication and problem solver.
Job Description:
- Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses
- Use computerized system for tracking information gathering and/or troubleshooting
- Respond to inquiries and resolve problems of basic to moderate complexity
- Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC
- Actively redirect customers to selfservice options as appropriate teaching them how to be selfsufficient in use of direct access tools and the knowledge management portal
- Perform proactive outbound followup communications as necessary
- Execute tasks in accordance with standard operating procedures including dataentry transactions in Workday or other systems
- Build customer relationships throughout the operations supported by the Americas ASC
Additional Job Description:
- High School Diploma or equivalent; Associate degree or related specialized courses preferred
- 1 to 2 years related experience in a Customer Service or Shared Services environment; Human Resources contact center experience desirable
- Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)
- Demonstrated customer service orientation
- Experience using a case management system and knowledge portal and navigating a Human Resource Information System
- Ability to resolve routine problems and questions independently
- Ability to pay close attention to details and use time effectively
- Excellent oral and written communication skills with the ability to independently compose routine written communications
- Ability to work in a fastpaced team environment
- Multitasking capabilities to manage several caseloads
- Proficiency in English and French required languages in Spanish is a plus
Required Experience:
IC
Employment Type
Full Time
