Residential Support AdvocateSCOrange County Social Services

Mission Statement

The Salvation Army an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Residential Support Advocate (RSA) is responsible for monitoring resident activities and ensuring their compliance with Safe Home program rules and conditions. The RSA ensures the safe custody and accountability of all residents while maintaining a clean safe and orderly facility. The Salvation Army Orange Countys AntiTrafficking Services provides human trafficking survivors in Orange County holistic care through traumainformed culturallyand linguistically sensitive strengthsbased and survivorcentered case management and advocacy.

Essential Functions

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. Incumbents may be requested to perform jobrelated responsibilities and tasks other than those stated in this position description.

• Responsible for maintaining a safe friendly and cooperative atmosphere within Thatianas Home and with residents to promote a clean orderly and healthy environment at all times.
• Regularly conduct checks of bed areas outside grounds and common rooms; ensure that residents are involved in program activities or otherwise productively engaged with their case plan.
• Distribute hygiene items clothing towels linens and other essential items; ensure Safe Home is kept clean and that residents participate in cleaning efforts (e.g. bedrooms bathrooms kitchen)
• Support and assist residents in developing/implementing life and social skills plans that will further their independence increase their community involvement and improve their quality of life. Encourage adherence to plans.
• Monitor resident and house activity to ensure safety (e.g. curfew); assess and respond appropriately to resident behaviors attitudes and dispositions. Contact 911 in emergency situations.
• Maintain contact with other agencies and case manager as needed to ensure coordination of services to residents; assist with program referrals and intake process.
• Transport participants to meetings appointments or other locations as required.
• Secure and distribute resident medications as needed.
• Maintain and update all logs case notes required documentation vehicle use log and any other forms of record keeping in a timely and accurate manner including the proper storage of such documents. Complete other administrative tasks as assigned.
• Lead resident process and support groups; help residents with daily routines meal preparation and schedules as needed.
• Promptly and accurately report resident issues or concerns to Case Manager and/or Program Manager as needed.
• Attend staff trainings and department meetings as needed; complete other duties as assigned.

PAY RATE: $20$24.00/hr.

Working Conditions

Must be able to sit walk stand bend squat climb kneel and twist on an intermittent or sometimes continuous basis. Must be able to grasp push pull objects such as files file cabinet drawers and reach overhead. Must be able to lift to 25 lbs.

Competencies

• Problem Solving/Conflict Resolution Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service Manage difficult and/or emotional clients residents staff and/or guests; diplomatically address their needs to ensure mutually satisfying outcomes.
• Teamwork Balance team and individual responsibilities; Build a positive team spirit morale and group commitment to established goals core values and objectives.
• Adaptabilitybeing able to change plans and adjust to changes in the work environment.
• Learning open to acquiring new understanding knowledge behaviors skills values attitudes and preferences in relation to target population and advocacy.

Minimum Qualifications

• High school diploma or G.E.D. required.
• Some college in related field to social work or psychology and two years of experience performing social service work preferred.
• Any equivalent combination of training and experience which provides the required knowledge skills and abilities.
• Demonstrated experience working in the social work field including client assessment case planning management and referrals.
• Fluency in Spanish (verbal and written) preferred.
• CPR and First Aid certification preferred.
• Requires a valid drivers license.
• Deep commitment to the healing and wellbeing of human trafficking survivors.

Skills Knowledge & Abilities

• Driving Test and clean MVR check (Driving Required).
• A criminal background check is required with certification for Protect the Mission policies and procedures.
• Ability to work independently and manage multiple tasks in a fastpaced environment.
• Knowledge of trauma informed culturally and linguistically appropriate service provision strategies.
• Knowledge of the principles and practices of crisis intervention counseling.
• Administrative skills in computers record keeping and organization.
• Excellent interpersonal skills verbal and communication skills including public speaking.
• Ability to plan organize and prioritize work in order to accomplish work in compliance with quality standards and deadlines.