The Nurse Manager at Call 4 Health will oversee the daily operations of the Nurse Triage team ensuring the highest quality of patient care compliance with healthcare regulations and optimal staff performance. This leadership role requires a licensed Registered Nurse (RN) with strong Operations and Triage expertise managerial experience and the ability to foster a supportive highperformance work environment. This position will work closely with internal teams and directly with the customer to ensure seamless service delivery to patients.
Key Responsibilities
Operational Management:
Oversee the daily operations of the medical call center ensuring efficient workflow and adherence to company
Develop and implement operational strategies to improve service quality and patient and client
Monitor key performance indicators (KPIs) and ensure the team meets service level agreements (SLAs).
Collaborate with IT and technical teams to ensure seamless call center operations and troubleshoot
Ensure appropriate call triage protocols are followed directing patients to the proper level of
Staff Supervision & Leadership:
Lead mentor and supervise a team of nurses and support
Conduct staff training and professional development programs to enhance clinical and communication
Manage staffing schedules ensuring adequate coverage to meet call center
Conduct performance evaluations provide constructive feedback and implement corrective actions when
Foster a positive work environment that promotes teamwork accountability and continuous
Patient Care & Quality Assurance:
Ensure adherence to clinical guidelines and best practices for patient
Monitor calls and interactions to assess quality compliance and patient
Address patient complaints concerns and escalations in a timely and professional manner.
Maintain compliance with HIPAA state and federal healthcare
Implement quality assurance programs and conduct audits to assess staff
Collaboration & Communication
Act as a liaison between the call center our clients and external
Communicate effectively with executives medical directors and operational teams to align strategies and
Report on KPIs overall performance patient feedback and operational
Participate in company meetings strategy sessions and policy development
Education and/or Experience
Education: Bachelors Degree in Nursing (BSN) required; Masters in Healthcare
Administration (MHA) or Nursing (MSN) preferred.
Licensure: Active Registered Nurse (RN) license (CPT).
Experience: Minimum of 5 years of Triage experience with at least 2 years in a leadership/managerial role. Experience a telehealth setting is
Qualifications & Skills
Strong leadership and team management
Excellent communication interpersonal and conflict resolution
Proficiency in call center technology electronic medical records (EMRs) and telehealth platforms.
Ability to analyze data monitor performance metrics and implement improvement strategies.
Strong knowledge of healthcare regulations HIPAA compliance and best practices in patient
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit for extended periods and engage in active
Occasional standing and use of hands for office
Ability to hear within normal range and use a
Good visual acuity for reading screens and
Ability to work remotely in a HIPAAcompliant
Ability to house company equipment and access broadband
Participation in meetings via telephone or
Work Environment
Thrive in a fastpaced
Maintain professional relationships with diverse
Adaptable to change and effective in managing
Benefits
Competitive salary and performancebased
Health dental and vision
Paid time off (PTO) and
Retirement plan options.
Fully
How to Apply
Interested candidates should submit their resume and a cover letter detailing their experience and qualifications to Call 4 Health HR department.
Join Call 4 Health and make a meaningful impact in patient care through innovative telehealth solutions!
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