Quality Assurance Manager
Quality Assurance Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Set Pay Rate: $81915.05 USD
Shift: Thursday to Monday from 12:30pm9:30pm
Job Summary:
Gathers and analyzes data to help evaluate identify and track specific cleaning issues as part of the Chimes BWI Quality Assurance Program. Administers the State required QA program for Chimes usage and the interface with the BWI Restroom Alert System and the TRAX system. Supervises processes trains and monitors administrative activities related to quality. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.
Essential Functions:
- Manages and acts as System Administrator for Restroom Alert/ Maximo Systems / TRAX
- Tracks all maintenance calls identified by Chimes and enters into Maximo daily
- Tracks janitorial work orders analyses data and generates reports as required
- Collects data identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QA inspection results evaluating response times identifying recurring deficiencies recommends improvement opportunities generates graphs and charts to illustrate data analysis results
- Attends regular briefings from MAA regarding Quality Assurance and regularly briefs and holds meetings with management
- Trains staff on use of Restroom Alert and TRAX
- Coordinates all Restroom Alert system changes with RA vendor
- Complies with all Agency policies & procedures and follows contract specifications
- Handles duties with judgement tact and accuracy
- Utilizes an Android device and computer for data input and retrieval of information as required
- Sets up handles maintains and forwards all paperwork and reports in a timely manner
- Maintains flow and output of work
- Maintains continual communication with the MAA and BWI Airport Custodial Operations during normal working hours to respond to concerns and provide information as required
- React immediately to custodial emergency situations
- Create track trend and analyze terminal use based on data furnished by MAA direct observation or other data collected by Chimes
- Analyze reports and requests to determine action needed recommends corrective action as required
- Provides assistance to visitors coworkers and employees as needed
- Attends all meetings and inservice training and relates information to employees
- Passes and complies with CPR/first aid training and OSHA training
- Attends work regularly and follows assigned schedule
- Works cooperatively with others including all staff supervisors administrators coworkers community professionals customers vendors and the public
- Maintains confidentiality
- Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
- Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Secondary Functions:
- Performs data analysis and develops reports upon MAA request
- Performs other duties responsibilities and tasks assigned or as required by Chimes Management
Physical Abilities Needed to Meet Work Demands:
- Ability to sit for long periods of time
- Ability to bend and reach overhead
- Ability to place documents in and retrieve them from file cabinets
- Ability to lift carry and push up to 20 lbs. regularly and up to 50 lbs. as needed
Job Competencies Needed for Success on the Job:
- Ability to work independently and collaboratively with others
- Ability to communicate effectively with employees and MAA staff
- Ability to follow instructions accurately
- Ability to make decisions and solve problems
- Ability to plan implement organize and prioritize
- Ability to be flexible and dedicated to quality and customer service
- Ability to manage multiple tasks effectively
- Ability to react immediately to emergency situations
- Ability to read write and speak (communicate and relate information) English
- Ability to type and use technology for completion of specified job duties
- Ability to manipulate numbers
- Ability to maintain and submit reports logs and other paperwork or electronic documents in a timely manner
- Ability to understand and comply with safety procedures and environmental requirements
- Ability to use and care for equipment properly
- Ability to complete tasks in a timely manner with numerous interruptions
- Ability to attend work regularly according to assigned schedule and company policies
- Ability to work a flexible schedule as required including weekends and holidays
- Ability to attend and participate in training and work related meetings
- Ability to demonstrate integrity and ethical standards in job performance
- Ability to deal with others in a positive enthusiastic respectful and courteous manner
- Ability to comply with all building security and company policies and procedures
Other requirements if applicable for position:
- Valid drivers license from state of residence and ability to drive
- License must have been valid for at least 3 years
- If driving a 15 passenger van must be at least 25 years old
- Acceptable driving record as determined by Agencys insurance carrier and by Chimes DC policies and procedures
Essential Personnel:
This position is designated as essential. This means that when the facility is faced with an institutional emergency employees in this position may be required to remain at their work location or to report to work to protect recover and continue operations at the facility.
Education:
- Bachelors degree preferred
- Valid CPR/FR certification preferred
- Knowledge of typing filing and office procedures
- Knowledge of electronic tracking systems
- Knowledge and ability to use Microsoft Word Excel and Power Point
Experience:
- Minimum of two 2 years experience in managerial positions including administrative and supervisory oversight
- Previous experience with Maximo JAMS and Restroom Alert preferred
- Previous experience in custodial operations preferred
- Thorough knowledge of standard English basic arithmetic and modern office methods and equipment
- Proficient in Microsoft Suite programs
- High degree of skill in typing and computer utilization
Whats in it for you
Total Rewards (For FullTime Employees >30 hours/week):
- Competitive Pay
- Medical Dental and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health Dependent and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through Tickets at Work
- Discounts on Verizon mobile service
- And More!
Want to learn more
To learn more about Chimes and how you can achieve personal and professional growth within a purposedriven organization visit us at:https://chimes/Careers.
#cdc202
Required Experience:
Manager
Employment Type
Full-Time
