Vice President of Client Service
Vice President of Client Service
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Salary Not Disclosed
1 Vacancy
Job Description
Tiny Mighty Communications has partnered with Chaloner on their search for a Vice President of Client Service.
Tiny Mighty Communications is helping businesses grow by engaging those who matter most. Were a small but agile team accountable for massive results. We are growing and working on big plans. We bring decades of combined proven results in PR branding marketing communications sustainability advocacy and public affairs.
We are hiring a Vice President of Client Service a newly created role that will report directly to our CEO and sit on our threeperson executive leadership team. The overarching mandate of the Vice President is twofold: to serve as a playercoach to our account managers and account teams advising on client strategy staff direction and implementation; while also partnering with the CEO to support the growth profitability and smooth operation of the firm through business development operational support and the implementation of processes and systems that meet the current and future needs of clients staff and the organization.
Roles and Responsibilities:
Staff Leadership
- Oversee account teams ensuring effective planning and management of client work.
- Develop account teams to ensure proper staffing and utilization.
- Help account teams grow and manage key client relationships.
- Be willing to jump in and support account teams as necessary; bring a playercoach mentality.
- Mentor train and manage account managers and associates empowering their growth into strategic advisors to their clients.
- In addition to providing staff leadership this role is expected to bill 6075 of available time for client work and help drive stable account performance and client satisfaction.
Operations and Business Strategy
- Together with the CEO set and advance the company vision.
- Help lead the development of the organizations long and shortterm strategies.
- Interpret the needs of the market and clients to shape where the company operates.
- Together with the Operations Director identify recommend and implement new processes technologies and systems to improve and streamline organizational processes and use of resources and materials.
Clients Partners and Stakeholders
- Foster key relationships with clients industry and community leaders and collaborators in new markets.
- Collaborate with strategic partners of specialized contracted services to carry out the organizations goals and objectives as well as client programs.
Financial Performance
- Manage client budgets and ensure profitability and financial stability.
- Review and approve cost control reports cost estimates and staffing requirements for projects and annual engagements.
New Business Development
- Support new business development and work to generate new revenue with existing clients.
- Help create presentation materials and participate in client prospect calls and meetings.
- Support account managers in meeting their own organic growth targets.
- Drive company marketing at events via social media media relations direct mail etc.
Executive Responsibility
- Represent the organization locally nationally and internationally as needed.
- Maintain a high level of personal responsibility and ability to complete all work necessary.
- Strive for excellence innovation integrity and professionalism.
- Exercise high ethical standards and honesty with clear communication at all times.
- Perform other related duties as needed or assigned.
Skills and Competencies:
Leadership
- Exhibit curiosity personal accountability and a nofear attitude.
- An active problem solver instilled with a sense of urgency for projects large and small.
- Honesty transparency and high integrity.
- Ability to prioritize and multitask in a dynamic creative and fastpaced environment.
- Organized detailoriented and determination to succeed.
- Relentless learner seeking to maximize experiences.
- Positive attitude with a proactive approach.
Practitioner
- Service mentality.
- Excellent communication organizational and writing skills.
- Proven track record as a team leader with an understanding of management practices.
- Demonstrated project and budget management skills.
- Strong business acumen with a broad understanding of fundamental business principles.
- Analytical problemsolving skills with impeccable attention to detail.
- Ability to set overall strategy and drive process improvement.
- Strong supervisory and leadership skills.
- Extensive knowledge of the principles procedures and best practices in the industry.
- Excellent organizational skills and attention to detail.
- Strong analytical and problemsolving skills.
- Proficient with Microsoft Office Suite or related project management and accounting software.
Requirements and Qualifications:
- Bachelors degree (at minimum) in Public Relations Journalism Marketing Advertising Digital Media or other related discipline.
- At least 10 years of industryrelated experience with a minimum of three years of communications agency experience required.
- Businesstobusiness and specific industrial company experience preferred.
- Prior experience managing teams and leading client accounts.
- Prior experience managing budgets.
- Prior experience implementing and using agency management systems highly preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Routine domestic and international business travel.
- Must be able to lift up to 25 pounds at times.
Other:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Interested candidates should apply by using the application form. Chaloner will review all applicants and upon qualification contact you to determine next steps.
Required Experience:
Chief
Employment Type
Full-Time
