Temporary Customer Programming Associate On-Site
Temporary Customer Programming Associate On-Site
Posted on :
10-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Title: Customer & Programming Associate
Department: Customer Experience
Reports to: Branch Manager
Classification: Temporary Part Time 18 months)
Hours per Week: 20 hours
Salary Range: $32.28 $37.97 hourly rate
Location: Burlington Public Library
Posted: April 1 2025
Closes: April 8 2025 at 4 PM Eastern
*This job posting is for an existing vacancy
About the Library
Everyone at Burlington Public Library no matter what your role works together for the betterment of the people the community and the organization we serve.
We bring our best selves to work delight in helping others and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.
Qualifications
Education:
Experience:
Overall Purpose:
As a member of the Customer Experience team this position models BPLs values in all interactions provides proactive customercentered service and is proficient in customer service routines and the Integrated Library System.
Key Accountabilities:
Key Business Relationships:
Internal:
External:
Scope:
Key Competencies: Knowledge Skills and Abilities
Behavioural:
Leadership:
Technical:
Work Environment
Working Hours
Physical Effort
Mental Effort
Working with us
As an employer we have high expectations of the people we hire and we are genuinely invested in the wellbeing development and work success of all employees.
Earnings for paid employees include a competitive salary comprehensive benefits development opportunities generous vacation privileges flexible work arrangements compelling rewards and recognition and retirement security.
Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful inclusive and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process please let us know and we will work with you to meet your needs. Please contact Human Resources at emailprotected.
If you have a disability that makes it difficult to apply using the online form please call us atExt. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.
Personal information on your rsum is collected under the authority of the Public Libraries Act R.S.O. 1990 and will be used to determine eligibility for employment.
Department: Customer Experience
Reports to: Branch Manager
Classification: Temporary Part Time 18 months)
Hours per Week: 20 hours
Salary Range: $32.28 $37.97 hourly rate
Location: Burlington Public Library
Posted: April 1 2025
Closes: April 8 2025 at 4 PM Eastern
*This job posting is for an existing vacancy
About the Library
Everyone at Burlington Public Library no matter what your role works together for the betterment of the people the community and the organization we serve.
We bring our best selves to work delight in helping others and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.
Qualifications
Education:
- Undergraduate degree or postsecondary diploma required.
- Library Techniques diploma an asset.
Experience:
- Previous library or customer service experience is an asset.
- Previous program delivery experience is an asset
Overall Purpose:
As a member of the Customer Experience team this position models BPLs values in all interactions provides proactive customercentered service and is proficient in customer service routines and the Integrated Library System.
Key Accountabilities:
- Provide proactive customercentered service in person by phone and online by anticipating needs and looking for opportunities to create exceptional customer experiences.
- Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.
- Encourage instruct and assist customers in the use of all forms of library technology including troubleshooting technology issues.
- Perform materials handling tasks.
- Under the guidance of the Manager and Branch Operations Lead support collection initiatives to ensure an accurate tidy balanced and accessible collection that meets customer needs.
- Under the direction of the Manager and Librarian deliver and support programming
- Participate on systemwide teams working groups and customer service projects as required.
- Perform additional positionrelated accountabilities assigned by management.
Key Business Relationships:
Internal:
- Staff at the Library; Customer Experience Managers Librarians Branch Operation Leads Programmers Clerks Pages
External:
- Customers
- Facility Partner Staff where applicable
- Occasionally this position will work with community partners
Scope:
- Budget: N/A
- Direct and Indirect Reports: N/A
Key Competencies: Knowledge Skills and Abilities
Behavioural:
- Exemplify BPLs values during all interactions and communications.
- Communicate in a professional manner which is consistent and aligned with BPLs voice and values.
- Customerfirst orientation and centricity
- Collaborative and solutionfocused approach to innovative problem solving and teamwork.
- Passionate about continual learning professional development creativity and analytical thinking.
- Promote and celebrate diversity and inclusion in BPLs collections and services.
- Demonstrates resiliency and adaptability in resolving issues and switching tasks.
- Engaging customers in conversation about the collection books and reading while demonstrating an awareness of trends and topics
Leadership:
- Demonstrates excellent customer service and problemsolving skills
- Champions of change in a positive and productive manner
- Actionoriented and perseveres to address customer requests and concerns
- Understands accountability
Technical:
- Knowledge of BPLs vision mission values and strategic plan.
- Knowledge and application of policies processes procedures and systems within BPL
- Knowledge of library Customer Experience Philosophy and Customer Experience Standards
- Excellent time management skills with the ability to work as part of a team
- Excellent customer service skills and the ability to work with a diverse group of people
- Demonstrated critical thinking skills to guide and support the customer experience at all points of contact including deescalation techniques.
- Proficiency in Microsoft Office 365: Outlook Word Excel PowerPoint Teams
- Proficiency with Integrated Library System and associated library tools and applications: library catalogue online databases and eresources
- Knowledge of traditional and digital literacy
- Excellent presentation skills in programming and service delivery.
Work Environment
- Most work is completed in public library spaces while customers are present with little exposure to noise dirt or external elements.
- Physical work such as moving changing and setting up for programs or community spaces; shelving shifting packing and unpacking boxes.
- There is moderate computer use and frequent contact by email MS Teams and phone.
- Travel between branches within Burlington may be required. Mileage will be paid.
Working Hours
- BPL is open seven days a week and schedules include regular evenings and weekends.
- Duties may require work afterhours in case of emergency situations.
Physical Effort
- Normal physical activity such as periodic standing walking sitting and the use of basic motor skills.
- Some continuous physical exertion required such as moving changing and setting up for programs or community spaces; shelving shifting packing and unpacking boxes.
- Ability to move materials and supplies (up to 50lbs)
- Extended periods of sitting at computer and telephone use.
- Ability to stand for extended periods of time.
- Ability to bend and stretch to reach high and low shelves.
Mental Effort
- Moderate visual concentration while performing routine tasks requiring accuracy and attention to detail on a computer.
- Maintaining a positive professional and diplomatic demeanor at all times
- Moderate focus while sorting shelving and maintaining collections.
- Moderate stress for tight timelines competing priorities and people/relationship management.
- Providing service and feedback to multiple people simultaneously.
Working with us
As an employer we have high expectations of the people we hire and we are genuinely invested in the wellbeing development and work success of all employees.
Earnings for paid employees include a competitive salary comprehensive benefits development opportunities generous vacation privileges flexible work arrangements compelling rewards and recognition and retirement security.
Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful inclusive and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process please let us know and we will work with you to meet your needs. Please contact Human Resources at emailprotected.
If you have a disability that makes it difficult to apply using the online form please call us atExt. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.
Personal information on your rsum is collected under the authority of the Public Libraries Act R.S.O. 1990 and will be used to determine eligibility for employment.
Required Experience:
Manager
Employment Type
Part-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
