Field Action Analyst

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren GM Global Technical Center three times per week at minimum or other frequency dictated by the business.

This role will oversee strategic direction as well as of ongoing operations necessary to manage Field Action/Warranty/Early Parts Alert inventory. Drive proactive reviews and decision making focused on mitigating risk to Customer Care & Aftersales while balancing future service needs and availability for our end customers

Oversight includes management of processes as well as supporting systems/tools used by the team to manage their ongoing work:

One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicles life. In GM we have multiple groups who determine the root of the issue and then rely on the Customer Care & Aftersales Supply Chain Field Action team to support the launch of corrective actions expediently. Every project requires team members to Think Customer by considering our customers needs in the center of all they do. We need team members who are innovative problem solvers and risk takers to not only influence the direction of the Supply Chain Management organization but also positively collaborate and support internal and external customers as needed to ensure successfully executed field actions. Success is defined by our team as being agile to react to changing priorities and utilizing critical data analysis along with established processes and tools that drive effective decision making.

Roles & Responsibilities:

• Work with a One Team mindset with members from Supply Chain Management Operations Logistics Purchasing Brand Quality Safety & Field Investigations Engineering Suppliers and CCA Field Sales teams to drive effective business decisions and supporting solutions.

• Identify and resolve issues and conflict and Be Bold to delegate tasks and responsibilities to proper personnel.

• Develop associated communication and business documents including compliance with Litigation Holds as required.

• Oversee Field Action Excess & Obsolescence and provide s opportunities to free up warehouse space while also mitigating the risk of part availability for Field Action Parts

• Oversee Expired Bulletins review campaign Indicators and make adjustments as bulletins expire or adjust to active Field Actions.

• Oversee Risk Analysis Requests for endoflife decisions on Field Action Parts. Execute All Time Buys and or Monitor Stock to conserve Inventory to prevent Buybacks.

• Oversee alignment with forecasting team with current sales trends upon completion of Field Actions.

Management Oversight:

• Oversee process and ensure attainment of KPIs in support of Field Action part management

• Provide day to day support to direct reports regarding problem solving and problem escalation

• Maintain positive working relationships with cross functional stakeholders from Product Management Purchasing Engineering Finance Supply Chain Warehousing and Logistics as necessary to drive winwin decisions with a sense of urgency

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

Additional Job Description

Required Qualifications:

• Bachelors degree in Business Supply Chain Finance related field or equivalent work experience

• 2 years relevant postgraduate work experience in purchasing supply chain program/product management logistics or product development

Preferred:

• Experience with Field Action/Warranty/Early Parts Alert inventory

Experience with one of the following tools:

• Mainframe/IMS

• ARC (engineering notes)

• GFAM

• Cognos Reporting

• Service Information

• Global Warranty System

• GVSCore

• Access (PAL creating queries)

• Excel

• Power BI Dashboards

GM DOES NOT PROVIDE IMMIGRATIONRELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H1B TN STEM OPT etc. NOW OR IN THE FUTURE.

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Benefits Overview

The goal of the General Motors total rewards program is to support the health and wellbeing of you and your family. Our comprehensive compensation plan incudes the following benefits in addition to many others:
Paid time off including vacation days holidays and parental leave for mothers fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive) dental vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you your family and friends.

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