IT Systems Analyst III

Novalink Solutions

Posted on : 10-04-2025

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1 Vacancy

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Job Location

Lawrenceville - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 10-04-2025

Job Description

Position Description: The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with an exceptionally professional attitude. The IT Systems Analyst Ill serves as a Tier 1 deskside support to internal customers. *This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors. Minimum Qualifications: A College degree in a technical subject such as Information Technology or equivalent experience. Preferred Experience: CompTIAA Responsibilities: 3 years of experience working in a Desktop Support or laptop configuration and deployments. 3 years of troubleshooting / fixing Windows 10 3 years of Microsoft 365 Apps for Business deployments: 2 years of customer service experience (Deskside support) Must be reliable and consistent in job performance Must have an understanding and working knowledge of ITIL Must have strong critical thinking skills customer service and a cando attitude Must have strong written and verbal communication skills Vital in identifying researching and resolving complex technical issues Proficiency in resolving enduser software application PC and web browser errors Availability Requirements: Monday Friday 6AM6PM); up to 40 hours/week. No overtime.

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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Novalink Solutions

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IT Systems Analyst III

Novalink Solutions

Job Description

Employment Type

Company Industry

Key Skills

About Company

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