Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Founded over 40 years ago American Leak Detection is the world leader in the accurate nondestructive detection of hidden water sewer gas and swimming pool leaks. American Leak Detection sets the standard for noninvasive leak detection and repair using proprietary methods and the most advanced sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers building contractors insurance adjusters apartment managers drain cleaners restoration specialists and municipalities.
American Leak Detection is looking for a proactive serviceoriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company.
Duties include:
Answer incoming customer calls
Provide service information
Confirm recommendations and estimate appropriate services
Schedule appointments
Transcribe technician field reports
Follow all state and code requirements
Bring attention to any procedure/policy failures and/or corrections
Required Qualifications:
Accurately type 40 WPM
Exceptional Customer Service Skills
Professional Phone Manner
Ability to multitask in a fastpaced highcall environment
Excellent grammar spelling and punctuation
Must be able to pass a criminal background check
Preferred Qualifications:
Phonerelated customer service experience
Desired Qualifications:
Bilingual a plus (Spanish)
Relevant Work Experience: 1 year preferred not required.
Education Level: High School or equivalent
Salary/Wage: Starting pay $20 negotiable with experience
Benefits: Paid vacation paid holidays 401K matching health insurance paid training
Start a career today with American Leak Detection!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
