Business and Customer Support Officer
Business and Customer Support Officer
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Salary Not Disclosed
1 Vacancy
Job Description
- Play a critical role in business transformation delivering exceptional customer service
- Permanent Fulltime position
- 35hr working week with numerous flexible working arrangements
City of Newcastle (CN) is seeking a customerfocused and solutionsdriven Business and Customer Support Officers to support Waste Services in a fulltime capacity as the team continues their business transformation journey taking a systemic approach to deliver better customer and business outcomes.
As a Business and Customer Support Officer youll join a highperformance team focused on delivering exceptional customer service by connecting customer requests to seamless operational delivery. Projecting a positive image of CN youll be the first point of contact for customer enquiries transactions and requests via telephone email / digital and facetoface referring enquiries through to specialist staff as necessary.
Other key responsibilities include assisting members of the public with site visits to Summerhill Waste Management Centre performing cashier/weighbridge functions and assisting with corporate information software applications (such as ECM CRM OneCouncil & Weighbridge).
Find out more about your new career by viewing the position descriptionhere.
Why join CN
- 35hour working week with flexible/hybrid work arrangements/model as well as an optional 9day fortnight
- 4 weeks of annual leave 3 weeks of personal leave plus 2 additional paid public holidays
- 17.5 annual leave loading yearly payment
- Paid parental leave for primary carers
- Industry leading employment conditions
- Corporate Fitness program from as little as $6.45 per week
- Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
- Annual performance development plans and ongoing training and development opportunities
- Leading the CN Way leadership program
- Inclusion Diversity & Equity (IDE) employee networks and initiatives
- Access to Health & Wellbeing programs including an Onsite Physiotherapist Yoga and Mental Health Ambassador Groups
Life at CN
At CN we value our employees and their wellbeing takes priority. We encourage employees to make time for whats important and provide the benefits to enable a work life balance.
We are focused on making a real difference in our community and achieving our vision of creating a smart liveable and sustainable global city. We are proud to deliver services valued by our community.
We champion inclusion so that everyone is valued and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles backgrounds experiences and perspectives are valued encouraged and respected.
People with diverse lived experiences (including but not limited to Aboriginal and Torres Strait Islander Australians people with diverse gender identities and sexualities people from different cultural racial ethnic religious and linguistic backgrounds people with disability carers and veterans) are encouraged to apply.
Application Closing Date: Sunday 20 April 2025
Remuneration: $73507.52 11.5 Superannuation per annum for a 35hour week
Contact: Sarah Bergamo Business & Customer Support Coordinator
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contact for a confidential discussion.
You must have the right to live and work in Australia to apply for this job.
CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
