System Analyst II - Service Desk IT - Permanent

Elk Island Public Schools (EIPS) is one of the largest school divisions in Alberta serving the education needs of approximately 17750 students in 42 schools. Every day the staff and students of EIPS are encouraged to pursue opportunities to grow and discover their passions in life. We pride ourselves on providing staff and students with the tools to achieve success by offering dynamic programming current resources and practical professional learning opportunities.

EIPS is recruiting a permanent fulltime Systems Analyst II Service Desk with our Information Technologies department.

Elk Island Public Schools Central Services building is located in Sherwood Park at 683 Wye Road. Providing services for the Division Central Services is comprised of eight departments in addition to the Board of Trustees. The departments include Education Executive Communication Services Facility Services Student Transportation Human Resources Financial Services Supports for Students and Information Technologies.

• Commencing June 2 2025
• W orking 37.5 hours per week 7.5 hours per day)
• O pen to Internal and External Applicants
• Click on Sign in With Employee Email to be considered an Internal Applicant
• E lk Island Public Schools provides a comprehensive benefits package

FUNCTION AND PURPOSE

The Service Desk Analyst will be primarily responsible for ensuring the seamless operation of the Information Technologies Service Desk and inperson support of Central Office staff. This includes providing comprehensive support and training to enhance the user experience and facilitate the effective use of these technologies in daily activities. The analyst will be instrumental in optimizing workflows troubleshooting and documenting issues and contributing to the overall digital transformation of the organization. Primarily actioning requests and incidents via tickets submitted by staff this role involves nearconstant written and verbal communication via calls emails direct messaging and ticket updates. This position is tailored for a junior level systems analyst passionate about the intersection of people and technology leveraging and growing their expertise to drive innovation and efficiency through digital solutions in a fastpaced team environment.

KEY DUTIES/RESPONSIBILITIES

Operational Management

• Provide daytoday support for division systems and software applications including troubleshooting and resolving issues and escalating tickets as appropriate.
• Install configure test maintain monitor and troubleshoot devices and software.
• Perform routine maintenance and updates to ensure optimal performance and security.
• Create delete and modify user accounts and permissions.
• Manage applicationrelated incidents and problems to minimize disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Support the records and information management program and all related digital assets and storage.
• Use diagnostic tools for troubleshooting and perform handson fixes.
• Monitor and enforce security policies including access control and data protection measures.
• Create and maintain user guides training materials and technical documentation.
• Document all service requests changes incidents and problems.
• Provide training for endusers to ensure effective use of applications.
• Provide ongoing support and training for new features or applications.
• Mentor school and central office staff to standardize and enhance IT processes.

Strategy and Planning

• Document business processes and workflows identifying areas for improvement.
• Recommend and implement innovative solutions to enhance application functionality and performance.
• Identify opportunities for process automation and efficiency improvements.
• Stay current with industry trends and emerging technologies.
• Assist with project plans timelines and deliverables.
• Develop and execute test plans to ensure system changes meet business requirements and are free of defects.
• Perform user acceptance testing (UAT) with stakeholders to validate application functionality.
• Track and report on application performance and issues.

Acquisition and Deployment

• Assist in deploying new applications and system enhancements.
• Deploy prepackaged software and assist in software releases and rollouts.
• Liaise with external vendors and service providers to coordinate support and maintenance activities.
• Manage data import/export processes and maintain data integrity.
• Develop and execute data migration strategies during system upgrades or changes.

QUALIFICATIONS

Education

• Minimum Required: Technical diploma in computer related area at a recognized institution or equivalent experience.

Experience

• Minimum of one year of directly applicable experience or equivalent
• A combination of education and experience will be considered i.e. a diploma in a related field from a technical institution plus years of experience.

For more information please contact Ryan Layton Director Information Technologies ator email

Only online applications will be accepted.

Elk Island Public Schools appreciates and considers all applications; however we only contact candidates who are selected for interviews.

If you require assistance with the application system please call Apply to Education ator email .