Pre-Visit Specialist I - Call Center Hybrid
Pre-Visit Specialist I - Call Center Hybrid
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1 Vacancy
Job Description
The PreVisit Specialist I:
- provides scheduling preregistration and other previsit revenue cycle services and a variety of general information requested by our customers
- provides aforementioned services for various service lines and modalities across the organization per physician orders/referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience
- schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer preauthorization timeframes
- informs patients of any/all necessary preprocedure preparations including any procedure prerequisite requirements
- coordinates appointments using multiple HIS (Health Information Systems) provider schedules software tools and data repositories and completes all necessary follow up to ensure a seamless patient experience
- preregisters patients at the time appointments are scheduled including collecting accurate and complete demographic and billing information verifying insurance coverage and benefits reviewing Medicare medical necessity providing outofpocket payment estimates and collecting copay and other patient financial responsibility satisfying regulatory requirements and providing wayfinding guidance/instructions to patients to ensure arrival at their designated point of service
The PreVisit Specialist supports the health systems mission vision and values of patient centric care and understands how he or she contributes to the health systems vision of achieving that commitment to patients their families and the community.
Requirements
Education Requirements:
- High School Diploma or GED equivalent
- Prefer Associates Degree
Experience Requirements:
- Customer service
- Computer systems software programs (Microsoft Office) telephones and other office equipment
- Previous experience in general clerical office or administrative duties or applicable classwork may be substituted
Preferred Experience:
- Previous experience in hospital healthcare practice or health insurance company
- Medical Terminology: Work experience or classwork
Licensure/Certification: Preferred CHAA (Certified Healthcare Access Associate)
Some benefits of working at Augusta Health include:
- Insurance package including health dental and vision
- Retirement savings helping you to plan for your future
- Generous paid time off to promote work life balance
- Free onsite parking
- 24/7 armed security to ensure your safety
- Shift and weekend differentials
- Flexible scheduling
- Clinical ladder career path program
- Shared governance
- Tuition reimbursement
- Onsite child care
- Augusta Health Fitness Reimbursement Program
- Individualized orientation with dedicated preceptor
- Onsite credit union
- Employee discounts including the cafeteria gift shop pharmacy and movie tickets
Company Information
Augusta Health is a missiondriven independent nonprofit community health system located in Fishersville Virginia in Virginias scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
Equal Opportunity
Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
