Service Supervisor
Service Supervisor
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Job Description
Build your best future with the Johnson Controls team
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time 15 days of vacation first year
Comprehensive benefits package including 401K medical dental and vision care Available day one
Extensive product and on the job/cross training opportunitieswith outstanding resources
Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
What will you do
This position is responsible for providing vision leadership and direction for the Fire Electronics Service business in assign territory. Responsibilities include supervising technicians developing business strategies and implementing action plans to meet the districts objectives and drive profitable growth of the business including embracing the company programs working with the team to successfully execute repairs of life safety deficiencies and recommendations.
How you will do it
Revenue responsibility: Successful implementation of company strategy programs and processes crafted to meet and exceed objectives in our business. Improving market revenue and profitability through managing profits & losses for the Fire Electronics Service team OT Labor and margin on service jobs.
Customer Happiness: Responsible for maintaining effective customer communications and building customer relationships from initial contact through order acquisition delivery installation and service. Responsible for resolving customer complaints in the Fire Electronics Service Department concerning service and collection issues thereby minimizing customer concerns and improving customer relations.
Efficiency Improvement: Responsible for directly supervising the Fire Electronic Service Technicians improving efficiencies through being a supportive leader and helping guide the technicians through Johnson Controls virtual learning and virtual training classes. The supervisor will also be supported by a Service Scheduler to help keep call routing fair and manageable for technicians and to ensure that customers are being prioritized appropriately based on the severity of their service issue. Also the local Service Admin will support the service supervisor with the work backlog.
Safety Compliance: Ensure that all employees stay coordinated with corporate safety programs. Responsible for ensuring that employee safety training is thorough complete and up to date. Identify safety issues and hazards and advise corporate safety office of those conditions that require corrective action.
Collaboration: Assisting our eServ Sales Reps and SIR Sales Reps when they require information regarding labor scope on leads the Electronic Service team sends for quoting. Working with our centralized teams as needed joining calls and being supportive of process improvements being implemented at the enterprise level. Supporting the warehouse as needed regarding tech part pickup patterns behaviors inventory control.
What we look for
Required
Demonstrate supervisory/leadership abilities to include training team building presentation and negotiation skills district administration and effective interaction with customers.
Available for local travel within the district to customer sites when meetings safety observations etc. The Service Supervisor is eligible for a company vehicle.
High School Diploma / GED
Nice to Have
Industry Experience is a plus.
Previous leadership experience OR acting in a team tech capacity for a service repair team.
Associates or BA Degree
NICET or other related Certifications
#LIDS1
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Manager
Employment Type
Full-Time
