Front Services Attendant Bell Valet Shuttle

Sunseeker Resort Charlotte Harbor is currently searching for Front Service Attendants!

The Front Services Attendant plays a crucial role in providing an outstanding experience to our guests by delivering exceptional service in valet bell and transportation duties. This position requires a highly motivated and energetic individual who excels in multitasking and possesses strong communication skills. The ideal candidate will ensure that guest expectations are exceeded from the moment they arrive until their departure.

Work performed indoors and outdoors Employee may be exposed to fumes odors and hot and cold temperatures. An employee will be required to stand and run for long periods of time on cement floors and occasionally walk or run on uneven surfaces. An employee may be exposed to secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All duties are performed in accordance with department and Sunseeker Resorts policies practices and procedures.

Job Duties

• Valet Services:
  • Greet guests upon arrival with a warm welcoming smile and offer assistance with valet parking setting a positive tone for their stay.
  • Provide timely and courteous car valet services to guests upon arrival and departure (running up and down stair required for this task)
  • Ensure the secure handling and storage of vehicles.
  • Maintain a prompt efficient and accurate retrieval system for guest vehicles.
• Bell Services:
  • Greet guests warmly and assist with luggage including delivery to and retrieval from guest rooms. (pulling heavy carts required for this task)
  • Offer orientation information about the resort amenities and services available in the hotel.
  • Assist with dry cleaning requests group room drops and deliveries promptly ensuring to follow all procedures.
  • Respond to guest inquiries and requests promptly ensuring guest satisfaction.
• Transportation Duties:
  • Coordinate and provide transportation services for guests as required which may include shuttle services to local destinations golf cart shuttling or arranging for other transportation modes.
  • Ensure the vehicles cleanliness and maintenance reporting any issues or concerns to management immediately.
  • Conduct regular inspections on company vehicles before and after runs.
• General Duties:
  • Maintain a thorough knowledge of hotel services room locations amenities outlet hours of operations and surrounding areas.
  • Handle guest belongings with utmost care and security.
  • Collaborate with the front office and other hotel departments to ensure a seamless guest experience.
  • Follow all hotel safety and security policies and procedures.
  • Participate in training and development sessions to improve job performance.
  • Other duties as assigned.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses EVerify to confirm the eligibility of all newly hired employees to work in the United States. For more details on EVerify visit everify. Preemployment drug screenings and Motor Vehicle Record checks are required for this position as a condition of employment.

• High School Diploma GED or equivalent.
• Valid drivers license and clean driving record
• Must be able to drive automatic standard vehicles and electric vehicles
• Previous experience in a hotel or resort setting with Forbes Star AAA and Four Diamond standard a plus.
• Must be 21 years of age or older

Other Minimum Requirements

• Ability to work varied evening or overnight shifts including weekends and holidays.
• Ability to work in all weather conditions.
• Excellent communication and interpersonal skills.
• Physical ability to lift and carry heavy items (up to and over 50 pounds)
• Physical ability to stand for extended periods and to frequently go up and down stairs while walking/running.
• Ability to function well under pressure manage multiple priorities and meet established waiting times.
• Must possess mature personal discretion and sound judgment.
• Maintain professional appearance and demeanor.
• Have high sense of integrity and accountability.