Manager Remote Hands Los Angeles
Manager Remote Hands Los Angeles
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Title: Manager Remote Hands
Your role
The Manager Remote Handswill assist all Digital Realty customers by providing best in class technical support. The Manager Remote Handswill oversee all tasks and personnel of the Remote Hands team in the Data Center and serve as an immediate point of contact for all Remote Hands tasks assigned to the site. The Manager Remote Handswill oversee and support all Digital Realty customer demands which may include racking and stacking of equipment cabling cross connects etc. Internally the Manager Remote Hands may work with the Deployment and Implementation teams the Command Center Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Manager Remote Handswill be responsible for overseeing work queues personnel scheduling and asset management to ensure all requests are completed within the agreed Service Level Agreement time frame. The Manager Remote Handswill also provide assistance to other members of the Operations team to ensure 100 uptime of all customers and critical infrastructure.
What youll do
- Oversee Remote Hands personnel and provide next level support as a subject matter expert
- Manage Remote Hands team including hiring personnel evaluations coaching etc.
- Schedule jobs and personnel to meet project deadlines
- Review and approve employee time sheets
- Generate status reports as required from management.
- Manage tool and test equipment needs and inventory at the site
- Ensure the proper classification and closure of all requests assigned to the site
- Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system. This includes but is not limited to the following services:
- Equipment Rack and Stack
- Cable terminate and dress fiber or copper network cabling
- Assist customers with the diagnosis of hardware and software issues on their equipment
- Power cycling of customer equipment
- Perform cabinet/cage audits
- Blade/Card Memory Hard Drive and Transceiver installations or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Perform migrations of equipment power or networking devices
- Shipping and Receiving of packages
- Provide timely customer and internal updates using a computer based ticketing system
- Use of power and hand tools (e.g. screwdrivers drills wire strippers punch down tools etc.
- Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion
- Point of contact for remote Hands services escalations and operational processes
- Assist the Regional and local management with the training and transfer of knowledge to all technicians.
- Adhere to and ensure team adherence to Standard Operating Procedures
- Oversee overall Data Center cleanliness and appearance
- Report to the facility within a 1 hour average for emergency assistance as needed
- May lift and handle up to 50 pounds
- May bend stoop and stretch as required for placement and retrieval of network devices materials or equipment
- May be required to work under a raised data center floor
What youll need
- 2 years of Management /Supervision of personnel
- 5 years of experience in Telecommunications or Data Center related field
- CompTIA A / Net Certification
- Ability to rack stack cable and troubleshoot network devices such as routers switches firewalls and servers
- Knowledge of various fiber optic and copper connectivity methods including Ethernet TDM SONET and DWDM topologies
- 5 years use of industry standard test equipment for certifying copper and/or fiber network cabling
- Strong structured cabling installation and termination background
- Strong troubleshooting and root cause analysis skills
- Professional business communication and interpersonal skills
- Effective organizational skills and attention to detail
- Leadership and Team experience
- Advanced skill in Microsoft: Windows Operating Systems Office Suite versions and Visio
- Knowledge of Telcordia installation standards
- Understanding of network device deployment
- Ability to train lower level technicians
- Strong analytical skills
- CCNA preferred
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.
To learn more about Digital Realty please visit digitalrealty.comor follow us on LinkedInand Twitter.
A bit about our Digital team
Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.
Our published pay ranges reflect the minimum and maximum target for new hire pay for the fulltime position determined by role level and geographical location. Individual pay is based on additional factors including but not limited to jobrelated skills experience and relevant education and/or training. Moreover an employees total compensation package varies by role and may include salary cash bonus or commissions and equity awards not quantified below.
Compensation range: $39.43 to $57.55 per hour. This compensation range represents the Companys good faith belief as to what it will pay as an hourly pay for this position at the time of this posting.
Benefits: For this role Benefits include medical dental vision life and AD&D insurance 401k match disability benefits wellness and education benefits paid time off holidays and more.
This is an exciting time to join our business so apply now and make your mark on our future.
Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Digital Realty is an equal opportunity employer EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity age national origin disability or protected veteran status or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Required Experience:
Manager
Employment Type
Full-Time
