Customer Success Manager

Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model deep integrations fast APIs and enriched by AI Humaans removes manual work reduce compliance risk and enhance your employee experience. Humaans reduces ongoing administrative work by 65 and onboarding time by an average of 55.

Weve raised $20 million in VC funding to date. Investors include major Tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lutke; Figma Founder Dylan Field; Linkedin exCEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.

Our journey is only at the beginning and were looking for people excited about driving real impact. As a human centred company (quite literally) every team member counts and thats where you come in.

Customer Success at Humaans

Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise their time and effort for whats really needed the employees.

If youre a natural communicator love working with customers and have experience in a proactive CS role at a growing company wed love to chat!

While not required if you have a background in People Ops or HR and are considering transitioning from managing people to supporting peers this role could be a great fit for you.

What excites you:

• Proactively managing and nurturing relationships with a diverse portfolio of customers ensuring their longterm success and satisfaction.

• Defining optimizing and scaling processes to deliver a consistently delightful and seamless customer experience.

• Taking ownership of customer renewals exceeding retention targets and driving customer loyalty through continuous value delivery.

• Gaining a deep understanding of each customers unique use cases goals and challenges and aligning them with best practices and innovative solutions.

• Collaborating crossfunctionally with Sales and Marketing teams to strengthen customer relationships celebrate milestones and share success stories that amplify customer advocacy.

• Actively partnering with Product and Engineering teams to champion customer feedback improve the product and contribute to the successful launch of new features that solve real customer problems.

• Identifying and engaging with new stakeholders within the customer base to uncover growth opportunities and drive account expansion.

• Anticipating customer needs and providing proactive support to address potential issues before they arise.
  

What excites us about you:

• You have successfully managed a portfolio of customers with a proven track record in customer success account management or related roles demonstrating several years of experience in building and nurturing lasting relationships.

• You bring a passion for HR technology and are excited about the possibilities it offers for transforming workplace culture and operations. Having a background in HR or People Operations is a nicetohave as it would provide valuable insight into the needs and challenges of HR teams further enhancing your ability to support and collaborate with customers in this space.

• You are genuinely passionate about helping customers and colleagues succeed and thrive fostering a culture of mutual support and collaboration.

• Your exceptional written and verbal communication skills allow you to articulate complex ideas clearly and persuasively making you an effective advocate for both customers and internal teams.

• You have a strong background in supporting customers with product adoption in SaaS environments understanding the nuances of driving engagement and usage across different customer segments.

• Youre comfortable working with large data sets analyzing trends and translating insights into actionable strategies that improve customer outcomes.

• You excel in prioritizing tasks and managing your time effectively ensuring that nothing falls through the cracks even when juggling multiple accounts and competing priorities.

• You thrive in fastpaced dynamic environments where priorities can shift rapidly and you bring a solutionsoriented mindset to every challenge.

• You are driven by continuous learning and always looking for ways to refine your skills and knowledge especially when it comes to evolving customer needs and product innovations

This is an inperson role based at our Central London office (Chancery Lane). Our team comes together in the office on Tuesdays Wednesdays and Thursdays to fuel collaboration and connection.

Package & Benefits

Early stage startups can be messy we know that. Were putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

Salary. Competitive compensation.

Equity. Meaningful equity so that you own part of the company.

Time off. 25 days of paid time off per year plus public holidays.

Health. Bupa Private health and dental insurance.

Technology. A brand new MacBook.

Learning and development. Budget for books and other resources you need.

Why Join Humaans Today

Transform an Entire Industry. HR tech is ripe for disruption and were leading the charge. Traditional HR products are clunky slow and fail to deliver a seamless experience. Businesses are tired of outdated fragmented solutions that dont scale. Humaans is here to disrupt that status quo with powerful scalable solutions that work for every part of the organization.

Tackle a GameChanging Challenge. HR Tech used to be overlooked not anymore. The way people work is evolving faster than ever and the needs of global companies are changing in realtime. Humaans is at the forefront of this change reshaping how businesses operate and empowering teams everywhere.

Work in a QualityFirst Culture. At Humaans were obsessed with delivering topnotch user experiences. Every decision we make is guided by our dedication to design performance and customer experience.

Accelerate Your Career. Joining us at this stage means youll be growing alongside the company. Were learning together shaping the future of HR tech and offering you an unmatched opportunity for personal and professional growth.

Backed by the Best. Were proud to have the support of legendary investors and tech leaders including Y Combinator and Lachy Groom the founders of Slack Shopify and Figma Asanas former CRO the former CEO of LinkedIn and more. With this powerhouse backing were set to building something truly special.

Our Commitment to Diversity

At Humaans were looking for genuinely good people that are transparent and emphatic. Were committed to providing equal opportunities a diverse and inclusive work environment and ensuring a fair interview process for everyone. Youre welcome to apply no matter your gender ethnicity sexual orientation religion civil or family status age disability or race.

Required Experience:

Manager