Automotive Express Service Advisor
Automotive Express Service Advisor
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Job Description
Chapman Mazda is now hiring friendly customer service oriented professionals in our Service Department! We are looking for someone with a positive attitude and great people skills to act as a liaison between clients and technicians. As an Express Service Advisor you will be the face of the Service Department ensuring customers enjoy prompt courteous and efficient service while educating them on recommended vehicle maintenance and services.
If you are driven enjoy working in a fastpaced collaborative environment and have a passion for building relationships with customers we encourage you to apply! Take the next step in your career and join our team today!
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical dental and vision plans with low cost premiums and minimal outofpocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pretax dollars.
- Affordable Life and Disability Insurance: Costeffective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain worklife balance.
Core Responsibilities:
- Schedule confirm and prepare for customer appointments ensuring an efficient service experience.
- Greet customers as they arrive in the Service Drive and determine vehicle maintenance needs based on customer feedback vehicle inspection and current mileage.
- Produce repair orders for customers including cost and time estimates with full transparency.
- Communicate regularly with technicians and parts associates to ensure timely completion of work.
- Followup with customers on the status of their vehicle and satisfaction of service.
Desired Qualifications and Experience:
- Excellent interpersonal and customer service skills to leave customers with a positive impression.
- Works well with others in a team environment and demonstrates a positive professional attitude.
- Ability to multitask and stay organized.
- Proficient phone and computer skills.
- Dependable and selfmotivated.
- Must have a valid drivers license and clean driving record.
- Must pass a preemployment background check and drug screen.
Hours and Work Environment:
Hours range from 6:45am 6:00pm Tuesday Friday and 6:45am 4:00pm on Saturdays with Sunday and Monday off. This is an onsite position and requires working both indoors and outdoors in the Service Drive.
To Apply: If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
