Assistant Training Manager
Assistant Training Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Johannesburg South Africa
Employment Type: FullTime Night Shift
About the Role
Our client is seeking an experienced Assistant Training Manager to join their team in the Business Process Outsourcing (BPO) industry. This role involves designing and executing training programs leading a team of trainers and ensuring employees are equipped with the skills and knowledge required for success. The ideal candidate will collaborate with clients operations teams and stakeholders to drive training excellence and continuous improvement.
Why Join Them
- Career Growth: Work with a multinational company offering professional development opportunities.
- Dynamic Work Environment: Engage in a fastpaced BPO setting with global exposure.
- Impactful Role: Lead training initiatives that directly contribute to business success.
- Comprehensive Benefits: Competitive salary package night shift allowances and a supportive team culture.
Key Responsibilities
- Lead mentor and manage a team of trainers.
- Design and implement outcomebased training programs.
- Conduct trainer observations feedback sessions and development workshops.
- Align training initiatives with business and client requirements.
- Work closely with Quality Assurance teams to maintain high training standards.
- Oversee training administration including scheduling reporting and compliance.
- Support the Training Manager in strategic planning and of training interventions.
Requirements
- Proven experience in training and development within a BPO or contact centre environment.
- Strong leadership and coaching skills with experience in managing trainers.
- Ability to design develop and implement training materials and programs.
- Excellent communication skills and stakeholder engagement abilities.
- Experience with learning management systems (LMS) and digital training platforms.
- Strong analytical skills to evaluate training effectiveness.
- Ability to work night shifts as required.
Required Experience:
Manager
Employment Type
Full-Time
