Endpoint Technician Office of Technology and Information Services
Endpoint Technician Office of Technology and Information Services
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1 Vacancy
Job Description
Human Resources Office
102 S. Hickory Avenue Bel Air Maryland 21014
Telephone:
Email:
VACANCY ANNOUNCEMENT AN EQUAL OPPORTUNITY EMPLOYER
March 4 2025
HCPS is committed to recruiting and retaining effective and diverse educators and staff to build a climate of student success and improve learning experiences for every child in every classroom.
ENDPOINT TECHNICIAN
Central Office Office of Technology & Information Systems
July 1st Vacancy
Under general supervision uses specialized knowledge or skills to perform hardware support and repairs. Resolves hardware software and communication problems/conflicts/defects in a networked environment.
ESSENTIAL DUTIES AND
RESPONSIBILITIES MAY
INCLUDE
These items are intended only as examples of the various types of job duties to be performed; specific position assignments will vary depending on the needs of the department. The omission of specific duties does not exclude them from the position if the work is a similar related or logical assignment to the position.
Investigates analyzes and resolves hardware associated software and communications problems on HCPS endpoint systems including connected peripherals; performs complex hardware repairs and maintenance on a wide variety of technologybased devices.
Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware software audio/video and communications failures and conflicts.
Evaluates existing endpoint systems hardware and performs systems upgrades; based on customer or district needs customizes and tests endpoint systems and resolves configuration conflicts and errors.
Evaluates and prioritizes incoming work order requests for assistance update tickets with accurate and timely status.
Utilizes client management tools for diagnostic and deployment of hardware and software assets.
Installs integrates and configures new computer systems and other endpoint systems for users.
Repairs/maintains large scale display solutions including interactive panels and boards.
Collaborates and assists with larger upgrades and installations of new hardware and software.
Reviews prioritizes and processes problem reports; documents the progress of projects and maintains accurate records of repair and preventative maintenance performed.
Performs inventory management via physical inventory and tagging of all endpoint systems.
Remains knowledgeable with industry trends and new technologies.
Collaborates and assists with outside vendors for installation maintenance and repair of technologyrelated equipment as assigned.
Assists in monitoring the compliance of endusers of HCPS IT environment with standards integrity controls policies and procedures and informs management of cases of noncompliance and recommends corrective action.
Maintains a high quality of customer service standards in dealing with and responding to inquiries.
Transports and unpacks endpoint systems and peripheral devices.
Performs other workrelated duties as assigned.
SALARY
This is a fulltime twelvemonth position. Salary range based on Grade 11 of the FYAFSCME Salary Schedule for Twelve Month AFSCME Salary: $ 60880 Maximum Earnings Potential $ 85573. Those who are entering or returning to employment with Harford County Public Schools will begin on Step 1.
Full salary schedules can be found at the bottom of the Current Vacancies webpage HCPS offers an expansive benefits package including individual and family medical vision dental life insurance retirement savings pension paid time off and more.
For a complete list of benefits please visit the Employment Benefits section of the Human Resources webpage: For more information on holidays and paid time off please refer to the Holidays and Leave Provisions sections of the AFSCME Negotiated Agreement: FLSA: NonExempt
TRAINING AND EXPERIENCE REQUIRED
High school diploma or GED required with a minimum of two years experience directly related to the duties and responsibilities specified or one year internship with the HCPS Office of Technology. A certification preferred.
Working knowledge of the most current version of Microsofts enterprise operating systems and Office suite.
Extensive knowledge of endpoint hardware and wired/wireless networking utilizing TCP/IP.
Experience with a client/server management tool.
Applies technical knowledge of electronics principles in determining equipment malfunctions and applies skill in restoring equipment operation or makes recommendations to replace equipment if expected cost to repair exceeds possible replacement cost.
Able to run and crimp category 5e/6 cabling terminate into RJ45 jacks and repair RJ45 data drops.
Able to work independently or as a member of a team.
Excellent verbal and written communication skills; able to work effectively with a wide range of customers of diverse backgrounds and varying technical knowledge.
Possess excellent organizational skills; able to assess priorities and plan work schedules on a daytoday basis.
Physically able to perform the essential functions with or without reasonable accommodations of the everyday responsibilities including lifting carrying pushing pulling materials up to 50 pounds and the ability to climb ladders more than 15 feet. Able to work overhead. Various lift tools and mechanical means of assistance should be employed for lifting heavier supplies equipment and material.
Must hold and maintain a valid class C drivers license.
Able to work after hours and on weekends as required.
HOW TO APPLY
Employment applications are accepted online only. To access the application visit the Employment Opportunities section of the HCPS website at . If you have questions or require assistance to complete the online employment application contact the Human Resources Office at.
DEADLINE
Online employment applications will be accepted until filled.
The Board of Education of Harford County is committed to providing an inclusive and welcoming environment for all employees and applicants. We adhere to the principles of equal opportunity in all aspects of employment and do not discriminate on the basis of race color national origin sex (including pregnancy and related conditions sexual orientation and gender identity) religion disability age genetic information or any other characteristic protected by applicable federal state or local laws.
In accordance with Title IX of the Education Amendments of 1972 Title VI of the Civil Rights Act of 1964 and Title VII of the Civil Rights Act of 1964 the Board of Education of Harford County prohibits discrimination based on sex race color national origin religion or any other protected characteristic in any program or activity it operates. The Board of Education of Harford County encourages applications from all qualified individuals.
Inquiries or concerns about your rights related to Title IX can be directed to our Title IX Coordinator Dr. Eric Davis at 102 South Hickory Ave Bel Air MDor . Inquiries related to your rights under Title VI or Title VII can be directed to our Coordinator of Investigations Ms. Renee McGlothlin ator . Harford County Public Schools nondiscrimination policy can be accessed here: NONDISCRIMINATION POLICY: (hcps) and found on the HCPS website under Board of Education Policies and Procedures. Harford County Public Schools nondiscrimination statement can be accessed here: NONDISCRIMINATION STATEMENT: (hcps) and found on HCPS homepage.
AFFIRMING EQUAL EMPLOYMENT IN PRINCIPLE AND PRACTICE
Required Experience:
IC
Employment Type
Full-Time
