Testing Associate

Agency

Department

The Parttime Testing Assistant reports to the Testing Administrator and under general supervision is responsible for administering exams while ensuring compliance with university local and national exam protocols. This role also involves assisting with the daily operations of the Testing Center. Candidates must be able to work flexible hours including evenings and weekends which may include a variance from regular working hours when necessary. Employment in the Testing Center is contingent upon not being enrolled as a student at Texas A&M UniversityTexarkana or in an undergraduate degree program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• The Testing Assistant is tasked with supporting the daily operations of the Testing Center.
• This role involves explaining Testing Center procedures and monitoring testing sessions ensuring adherence to standardized policies and regulations to maintain the integrity of testing processes and the confidentiality of test results.
• The Testing Assistant serves as a proctor for various testing activities including University national state and local examinations such as ALEKS CLEP CPCE Kryterion Major Field Tests Meazure Pearson TSIA2 and other standardized assessments as well as proctoring tests for the University and external institutions.
• Strong customer service skills are essential for effectively managing phone inquiries emails responding to questions scheduling appointments and providing support for special projects. as well as processing score results compiling data and preparing reports as needed.
• Perform clerical and administrative tasks such as maintaining files collecting fees depositing funds word processing managing spreadsheets and databases.
• The Testing Assistant must interact professionally and courteously with students college personnel and the general public.
• Report any unusual events attempts at academic dishonesty or irregularities occurring during testing to the appropriate personnel.
• Ability to manage multiple priorities solve problems maintain accurate records and ensure the confidentiality integrity and security of the testing environment and materials is crucial.
• Ability to troubleshoot software and issues during testing.
• Availability for evening and weekend shifts may be required particularly during peak periods such as registration midterms and finals.
• Additional related duties may be assigned as necessary.

KNOWLEDGE SKILLS & ABILITIES:

Minimum Qualifications

• High School Diploma or equivalent combination of education and experience.
• Two 2 years of related experience
• Knowledge of word processing spreadsheet and database applications
• Ability to multitask and work cooperatively with others
• Excellent verbal and written communication skills

Preferred Qualifications

• Work experience in a fastpaced customer serviceoriented office environment.
• Experience with student testing program and/or software including familiarity with computerbased testing systems and exam proctoring.
• Experience with scheduling software and ability to generate evaluative data for reports and administering computer and paperbased exams.
• Prior work experience in academic testing.
• Experience with implementing University policies and procedures.
• Operational knowledge of Optical Mark Scanners.

Other Requirements

• Ability to travel and work beyond normal office hours.
• Ability to maintain confidentiality.

SUPERVISION OF PERSONNEL:

This position generally does not supervise employees.

OPEN UNTIL FILLED. To ensure full consideration applications must be submitted by 10/18/2024.

To apply: Upload your cover letter resume and 3 professional references with contact information and with one reference being a supervisor/manager in the questionnaire section of your application.

Please remember once you submit your application you will not be able to revise or upload any documents. If you have any questions about uploading or a revision to your application you may contact .

All positions are securitysensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.