Partners eCare Revenue Analyst at McLean Hospital

• Bachelors degree in a health profession field or information/computer science
• 3 years of experience in computer systems or healthcare required. 5 or more years preferred.
• Must have experience with major healthcare and/or IT initiatives.
• Proven project experience in a complex environment required.

• Excellent system analysis project management skills in a complex environment with multiple concurrent multidisciplinary projects. Ability to implement complex projects.
• Strong leadership skills and proven ability to manage diverse group of individuals work effectively with multiple teams and build consensus on how to implement change in the organization. Ability to manage staff/projects in both a direct and matrix reporting environment.
• Strong organizational planning and tracking skills. Detail management is a must.
• Excellent verbal and written communication skills with all levels of organization and experience with standard analytic tools such as Visio Excel word.
• Exhibits strong professional persona.
• Demonstrated commitment to delivery of high quality customer service.

As a notforprofit organization PartnersHealthCare is committed to supporting patient care research teaching andservice to the community by leading innovation across our system. Founded byBrigham and Womens Hospital and Massachusetts General Hospital PartnersHealthCare supports a complete continuum of care including community andspecialty hospitals a managed care organization a physician networkcommunity health centers home care and other healthrelated entities. Severalof our hospitals are teaching affiliates of Harvard Medical School and oursystem is a national leader in biomedical research.

Were focused on a peoplefirst culture for oursystems patients and our professional family. Thats why we provide ouremployees with more ways to achieve their potential. Partners HealthCare iscommitted to aligning our employees personal aspirations with projects thatmatch their capabilities and creating a culture that empowers our managers tobecome trusted mentors. We support each member of our team to own theirpersonal developmentand we recognize success at every step.

Our employees use the Partners HealthCare valuesto govern decisions actions and behaviors. These values guide how we getour work done: Patients Affordability Accountability & ServiceCommitment Decisiveness Innovation & Thoughtful Risk; and how we treateach other: Diversity & Inclusion Integrity & Respect LearningContinuous Improvement & Personal Growth Teamwork & Collaboration.

Under the directionof the Partners eCare(PeC) Revenue Control Project Manager for McLean theanalyst is responsible for achieving key objectives in the Epic/ PeC planningand implementation process for McLean. The project is extremely large inscale will cover multiple disciplines and departments and require a senioranalyst who can work independently collaborate with multiple disciplinesdefine objectives within the context of the larger PeC conversion plan performand document detailed analysis and facilitate project teams towards buildingconsensus on how best to achieve project objectives. The projectwill span defined work areas of the hospital and could include inpatientresidential/partial programs and outpatient levels of care in the followingareas: Patient Registration/Admission Scheduling Charge GenerationHospital and Professional Billing Financial Analytics and administrativefunctions.

Responsibilitiesinclude working with McLean & PeC teams business stakeholders and IStechnical staff to understand project scope plan and execute project plansidentify/document/communicate business process and facilitate resources.Assist in the implementation of the project and assist business owners withoutcomes analysis.

Thisposition is focused on Organization Readiness. The person who fills thisposition will be focused on building relationships with business andadministrative stakeholders planning organizing and facilitatingmultidisciplinary meetings and working to ensure departments and care unitsare organized to successfully participate in pre to post go liveactivities.

S/hewill represent the McLean PeC project in meetings as necessary.

Thisrole will be needed through McLeans go live with PeC in March of 2017 andconclude shortly thereafter.

Work tocultivate strong positive relationships with financial and administrativedepartments as well as Partners PeC team and McLean IS team members.

For defined projectcomponent develop goals objectives approach and scope in collaboration withthe McLean financial and operational team through negotiation and diplomacythat result in a welldefined well sponsored well executed project.

Turn work aroundefficiently understanding tight timelines are the norm. Areas of focuswill include:

• Developing and maintaining project plans for assigned modules which fit within the larger PeC plan for McLean.
• Working closely with other team members to develop and maintain key project documentation including analyses of current state workflow future state workflow gap analysis meeting agendas meeting minutes.
• Leading the effort to build consensus on key decisions in a timely manner.
• Impact database management and tracking mitigation plans
• Assist in the creation of newupdated policies and procedures
• Other project tasks as assigned

Develop strategies andsolutions that comply with McLean standards policies practices and strategicdirections.

Primarily function asan autonomous analytical expert but recognize when the involvement of seniormanagement and the appropriate leadership at MCLEAN is required.

Plan manage andoversee project in an organized transparent and thorough fashion:

• Plan for large cross discipline meetings. Actively participate and work to ensure sessions run as smoothly as possible.
• Establish strong relationships with departments to ensure the right resources are able to participate in group work.
• Work to organize track and manage special session reviews and workflow walkthroughs.
• Work with team resources to ensure logistics (space invitations participant tracking etc) are managed seamlessly.
• Understand the project timeline and scope well. Communicate widely. Work to engage staff members on a variety of levels to promote participation and partnership in the go live process.
• Responsible for tracking discovered impacts to McLean in assigned areas and working with team members and hospital staff to mitigate the impacts of critical issues to ensure a smooth golive process.
• Work closely with the training team lead to ensure training is relevant and applicable.
• Support the golive processes at McLean.
• Clearly document all activities for transparency and organization.
• Facilitate and ensure that project team completes work assignments in accordance with an established project timeline.

Provide ongoingclear accurate project status reports to internal project management and usergroups define resourcecommitments necessary to appropriately implement assigned projectcomponents. Work with project Manager to ensure alignment...Provideprojectspecific direction and guidance to project team members to facilitatetimely and quality results. Monitor quality of work performed by team membersthroughout the project lifecycle.

Establish and create apositive project team environment through leadership and mentoring.Collaborate with our team of dedicated and enthusiastic workers.

Provide qualitycustomer service and serve as an exemplary representative of McLeans PeCproject. Ongoing communication feedback and followthrough withcustomers and hospital management are essential. Understand that thisprocess is a huge transition for most McLean employees and requires exceptionalcustomer service and emotional intelligence.

Perform other dutiesas assigned.