SRH- Patient Service Representative Braintree Outpatient Center
SRH- Patient Service Representative Braintree Outpatient Center
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Support is provided to other center team members by answering phones assisting customers and fulfilling any cross trained responsibilities.
- Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
- Scheduling status is maintained daily and potential problems are addressed with corrective actions.
- Patient preregistration registration insurance verification and scheduling are completed per center standards.
- Patients are greeted assisted and appropriate staff notified of patient arrival.
- Administrative duties such as answering the phone confirming appointments supporting insurance requirements processes photocopying typing faxing inventory of supplies sorting mail and handling other administrative duties are completed per center guidelines.
- Medical record setup maintenance and discharge are completed per center guidelines in a timely manner.
- Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
- Customer service delivery is carried out to achieve stated goals.
- Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
- Therapy charges are entered and reconciled as assigned.
- Additional department organization or network activities are completed per established objectives.
- PCC Organizational Values of Innovation Collaboration Accountability Respect and Excellence are upheld.
Qualifications and Experience
Education/Degree
Required
- High school graduate required. Associates degree preferred
Experience
Preferred
- Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Skills (Specific learned activity gained through training (e.g. computer skills keyboarding presentation CPR ACLS etc.
Required
- Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
- Highly developed communications and interpersonal skills working with diverse population.
- Work independently be selfdirected and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery. Demonstrate initiative with ability to prioritize work meet deadlines and adapt to changing situations.
- Attention to detail.
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race religious creed color national origin sex sexual orientation gender identity genetic information age ancestry veteran status disability or any other basis that would be inconsistent with any applicable ordinance or law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
