Customer Service Manager - 1536
Customer Service Manager - 1536
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Job Description
A growing company is seeking a Customer Service Manager (CSM) to oversee and enhance the success of the customer service department ensuring highquality customer interactions and seamless daily operations. This role involves leading a team improving processes coordinating with other departments and implementing strategies to enhance customer satisfaction and efficiency.
Responsibilities Include:
- Managing the customer service team by setting policies overseeing training and ensuring efficient workloads.
- Addressing customer pain points implementing feedback and enhancing service quality.
- Overseeing daily operations including store interactions and service processes.
- Coordinating with other department heads to bridge communication between teams.
- Filling in for the pricing manager when necessary.
- Compiling and analyzing department performance reports for upper management.
- Conducting market research to stay updated on industry trends.
- Hiring training and coaching new personnel while ensuring a strong wellsupported team.
Ideal Qualifications:
- Proven customer service management experience with a track record of improving service quality.
- Strong leadership and team management skills.
- Excellent communication and problemsolving abilities.
- Ability to analyze data improve processes and coordinate across departments.
- Experience in retail or serviceoriented industries is a plus.
Whats Offered:
- Competitive salary with opportunities for growth.
- A leadership role in a company that values customer satisfaction and innovation.
- The chance to develop and implement customer service strategies that drive success.
This role is perfect for astrong leader who thrives in customer service management and enjoys optimizing processes managing teams and driving customer satisfaction. Apply today!
To apply please send your resume to
Required Experience:
Manager
Employment Type
Full-Time
