International Coordinator Senior 651569
International Coordinator Senior 651569
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
Maintains an active role within the division to seamlessly coordinate the medical care for international patients. As a facilitator between international patients and JHACH this role coordinates various aspects of patient care during the inpatient or outpatient stay by adequately assessing patient and family needs. The position demands a highly customer service oriented knowledgeable and culturally sensitive professional to quickly and successfully manage requests from patients physicians and clients while maintaining hospital policies. Works to develop manage and sustain strong relationships with a target customer base which includes international patients clients physicians and other referral sources. Coordinating complex high acuity urgent and highprofile referrals is a primary responsibility of this position.
Full Time 40 Hours Per Week
Location: St. Petersburg
KEY ACCOUNTABILITIES:
- Serves as a medical interpreter for foreignlanguage and limited English proficiency patients. Translates documents such as educational materials articles and correspondence as requested.
- Coordinates delivery of medical care for international and limited English proficiency patients according to departmental guidelines.
- Coordinates patient appointments with clinical departments based upon patient requests and organizational access capabilities.
- Liaison with international financial coordinator to ensure services are financially cleared prior to being rendered.
- Coordinates with stakeholders (internal & external) to meet patient needs (scheduling financial clearance case management home health etc..
- Provides concierge services to patients and their families. Assists with coordination of nonclinical requests which may include accommodations air travel local services and Ronald McDonald reservations.
- Fosters relationships with patients healthcare providers support staff and referral sources.
- Exemplifies customer service serves as a brand ambassador and consistently leads team members by example.
- Makes swift and appropriate judgments to resolve issues proactively. Diligently attempts to resolve issues or problems before escalating to the respective supervisor.
- Makes decisions based on established policies procedures protocols and divisional standards in conjunction with supervisor.
QUALIFICATIONS:
- Bachelors Degree required
- Advanced knowledge of medical terminology and anatomy required. Qualified Bilingual Staff (QBS) Interpreter Certification required through the successful completion of JH Medical Terminology modules and JH Professional Medical Interpreter Training
- Minimum 3years experience in an equivalent role
- Highly proficient in verbal and written English and target foreign language(s) required (Spanish Arabic or French etc.. Ability to work within a multicultural environment and with a diverse customer base
- In depth knowledge of cultural standards and customs of the international region from which their patients originate
- General knowledge of hospital policies and procedures and medical specialties/subspecialties
- Excellent inperson telephone and written communication skills to interact with patients families members of the health care team and external clients/ referral sources
- Strong customer service skills including conflict resolution and problem solving
- High level of interpersonal and organizational skills to coordinate care for international patients in delicate and stressful situations and to facilitate requests for various work groups such as healthcare providers support staff and referring sources
- Proficient in MS Office
Salary Range: Minimum$27.44/hour Maximum$43.91/hour.Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and wellbeing of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drugfree workplace employers.
Required Experience:
Senior IC
Employment Type
Full-Time
