2017 - Support Services Administrator

Officed based at Bircham Newton National Construction College. Monday Thursday 08.4517.00 Friday 09.00 16.00

Job Title: Support Services Administrator

Salary Range: 27000 from 1st September 2024

CITB aims to lead the construction sector by example to ensure fairness inclusion and respect for all. We seek to build a workforce that reflects Britains diverse population and people from underrepresented groups are encouraged to apply for vacancies.

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of todays society.

Role purpose:

To provide excellent customer and administration support to CITB Apprenticeships and Industry training provision.

To carry out standardised and bespoke administrative duties to support the processes and requirements of the provision.

Key responsibilities and accountabilities:

1. Deliver timely and efficient customer service to external and internal customers.
2. Ensure accurate and timely completion of a complex range of administrative processes and record keeping that supports the delivery of training.
3. Always display a positive and proactive cando attitude to work customers and fellow team members.
4. Ensure all requirements are uploaded to the appropriate system to allow learners to progress to EPA within the given timescale.
5. Use of internal and external systems applicable to the processing and record keeping in line with CITB awarding organisation funding and scheme requirements.
6. Supervise and invigilate learner tests assessments and exams in a controlled testing environment meeting all awarding organization testing and exam invigilation rules and EPAO requirements.
7. Comply with Awarding Organisations/SQA scheme bodies and ATO requirements including learner registrations and enrolments resulting qualification claims data cleansing updating of learner information and withdrawals.
8. Undertake new or emerging tasks as directed by the manager in order to fulfil CITBs requirements.
9. Work effectively with other administrators to ensure that activities are covered in case of absence.
10. Comply with CITB policies and procedures including document and record retention and data management.
11. In collaboration with the manager develop and review processes to ensure they remain current and relevant in line with requirements
12. Respond to enquiries and work towards a solution working with other teams as needed.
13. Carry out Reception duties including sign in and H&S induction as required.
14. Carry out purchasing requirements and be the central point of purchasing to ensure that materials and resources are available in a timely manner.
15. Always display positive behaviours and attitudes to colleagues visitors and learners.
16. Attend and contribute positively to team meetings.
17. Consistently demonstrate the required behaviours whilst being a role model for learners and challenge inappropriate behaviour in a professional manner.
18. Follow all safeguarding policies and procedures and be responsible for fostering a positive inclusive and safe environment where all learners feel safe included and supported.
19. Ensure that all learners work and behave safely and always follow all health and safety rules and regulations.
20. Attend relevant workshops conferences and training sessions to keep up to date with changes.
21. Work unsociable hours including evenings weekends and Bank Holidays where required.

    We may in consultation with you need to vary these duties from time to time to respond to the changing requirements of the organisation. Such other duties will be commensurate with your skills knowledge and experience.

    Knowledge and Experience:

    Essential

    1. NVQ level 3 in either Business Admin or Customer Services or relevant background experience
    2. Minimum of 3 GCSEs including maths and
    3. Experience and knowledge to intermediate level in Microsoft applications
    4. Excellent communication skills
    5. Strong customer focus
    6. Selfmotivated and able to plan and organise own workload.
    7. Able to work on own initiative.
    8. Able to work effectively within a team.
    9. Committed enthusiastic and professional.
    10. High attention to detail
    11. Ability to interpret evaluate and disseminate information.
    12. Strong problemsolving skills

        Desirable

        1. Previous experience in an educational environment
        2. An understanding of certification schemes within construction training

        Special Conditions/Other Requirements:

        • The role may necessitate travel to other office locations on an occasional and preagreed basis
        • Ability to work flexibly

        Benefits:

        • 33 days holiday per year (Including bank holidays)
        • Flexible benefits including childcare vouchers cycle to work and insurance
        • Pension scheme
        • Employee discounts
        • Long service awards
        • CITB recognition scheme
        • Employee assistance programme