Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin sexual orientation protected veteran status or on the basis of disability.
GENERAL SUMMARY / OVERVIEW STATEMENT:
Under the direct supervision of a physician or registered nurse the Medical Assistant is responsible for assisting the healthcare team with the care and management of patients during their visit. The Medical Assistant will perform routine administrative and clinical tasks to maintain and support the office and to assure efficient patient flow through the office. The Medical Assistant will also assist the physician or other licensed clinical staff with procedures treatments specimen collection and communication to patients.
PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Maintain patient flow by escorting patients from the waiting area to the examination room. Assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized thereby minimizing patient wait time.2. Prepare patients for their visit examination procedure and/or treatment in accordance with established procedures. Obtain vital signs as necessary. As instructed document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.3. Assist physicians and nurses with selectively designated medical and surgical procedures in accordance with established protocols. Assist physicians and nurses in urgent care and emergent medical situations including obtaining and operating medical equipment in accordance with established procedures.4. Assist in the collection labeling and processing of specimens. As instructed perform simple laboratory tests as requested and as outlined in relevant regulations.5. Assist physicians and nurses with patient care support activities relating to referrals laboratory work diagnostic testing patient education etc.6. Under the direction of a physician or a registered nurse provide assistance by returning patient telephone calls related to prescription refills laboratory results referrals etc. Additionally provide assistance with placing telephone calls to pharmacies to request prescription refills as specifically ordered by a physician.7. Maintain a high quality patient care environment by cleaning preparing and stocking all examination rooms and treatment areas in accordance with established standards. Assist in the care cleaning sterilization and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules. May provide assistance in maintaining medical supply inventories including monitoring relevant expiration dates.8. In accordance with Practice protocols ensure that charts vouchers ancillary reports films and other necessary paperwork are available to be used by the physician and his/her team during the visit for all previously scheduled patient appointments. Obtain and sort laboratory and diagnostic test results in accordance with Practice protocols.9. As requested assist Practice Management Team and/or physicians with certain coordination functions/activities that allow for the efficient deployment and utilization of Medical Assistants throughout the Practice. Also assist with onthejob training and support for newly hired Medical Assistants as well as with ongoing leadership training.10. Understand respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.11. Under the direct supervision and instruction of a physician administer oral medications except where specifically prohibited by a relevant statute or regulation such as in the case of controlled substances (but not limited to controlled substances).12. Under the specific supervision and instruction of a physician administer treatments; provide care for or dress wounds; provide care related to tubes or drains; remove sutures; and provide relevant patient education or counseling.13. Understand respect and demonstrate compliance with established parameters of the Medical Assistant position by performing only those activities delineated in this job description. Specifically prohibited activities include (but are not limited to): a. Administering medication via injection. b. Preparing administering and/or managing intravenous and inhaled medication and treatments. c. Making independent medical decisions regarding patients either in person or via the telephone. The Medical Assistant may however advise patients based on a physiciandirected formulary or act as an information conduit between the physician/team and the patient. In such cases the Medical Assistant should document the communication. d. Assessing patient acuity or independently making any other type of patient assessment including assessing the clinical and/or physical status of patients. e. Closing/suturing wounds. f. Managing and/or independently prescribing medication refills. g. Managing and/or independently providing medication samples. h. Independently referring patients for other services or to other physicians.14. Perform receptionist clerical and other functions as needed to support the efficient operation of the Practice unless such duties are specifically prohibited above or by any relevant statute or regulation or unless such duties require other certification or training which has not been achieved. Day Shift
QUALIFICATIONS:
May not currently hold a valid nursing license.
1. Minimum of a High School diploma GED or equivalent experience.
2. Graduate of an approved Medical Assistant certification program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. One two years of successful working experience as a Medical Assistant in a medical practice setting.
4. Must be OSHA CLIA and HIPAA knowledgeable.
5. CPR Certification for the Healthcare Provider required.
SKILLS / ABILITIES / COMPETENCIES REQUIRED:Ability to perform multiple tasks efficiently and accurately.Ability to problem solve and prioritize. Must be able to make fast educated decisions in emergency situations.Knowledge of medical terminology.Ability to read and interpret documents accurately such as safety rules and patient charts.Ability to calculate figures and amounts such as proportions percentages and volume.Ability to perform simple arithmetic calculations for proper patient identification to take and record weight and height measurements vital signs and blood pressure collection as authorized.Excellent communication and interpersonal skills.Excellent customer service skills in order to deal with high volume of patients and crowed waiting rooms.Ability to communicate effectively with a diverse population of patients in person and over the phone.Basic computer and telephone skills.Knowledge of aseptic technique and Universal Precautions.
WORKING CONDITIONS:Ambulatory office or clinic setting.May be exposed to hazardous chemicals or fumes bodily fluids and disease bearing specimens.