PATIENT SERVICES COORD II 8-hoursweek
PATIENT SERVICES COORD II 8-hoursweek
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
QUALIFICATIONS:
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Associates Degree in Secretarial Science/Business or a Secretarial Training Certificate Program desirable.
Minimum of high school diploma or equivalent required.
Prior customer service work experience required; medical or health care experience desirable.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Knowledge of basic computer skills necessary to use Epic scheduling registration referral management and medical record modules. Knowledge of medical terminology
- Ability to prioritize work so that patient needs come above everything else.
- Demonstrated ability to be attentive to detail and organized in the performance of their work. Understanding of Managed Care Plans HMOs and other healthcare plans to verify insurance information.
- Knowledge of insurance plans not accepted by MGH.Effectively manages and processes encounter form reconciliation in a timely manner.
- Knowledge of HIPAA Confidentiality and Privacy Policies
- Demonstrated understanding of Disaster protocols to include: fire safety and code calls per the mandatory training as outlined by MGH and JCAHO regulations.
- Effective interpersonal and communication skills with demonstrated telephone etiquette and telephony skills.
- Ability to demonstrate excellent customer service skills enabling effective and courteous work with various groups of patients staff and providers
The Patient Services Coordinator II under general supervision provides administrative support to health care providers within an ambulatory setting and functions as a primary interface between the patient and the provider. Assists Administrative Manager with the effective management of the practices daily operations and revenue enhancement.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.THIS POSITION IS 8HOURS/WEEK. SCHEDULE IS AS FOLLOWS:TUESDAY AND WEDNESDAY 1:15 P.M. 5:15 P.M.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides administrative support to health care providers within the practice. Coordinates all patient appointments for the providers and ensures that proper referrals are in place prior to the appointment.
Schedules reschedules and cancels patient appointments.
Reviews key registration elements with patients during time of scheduling. Verifies information on the phone with patients and when they checkin. Ensures that patients with changes in existing information or new patients are transferred to the RRC.
Provides pertinent information and instructions to patients regarding the Practice and the Hospital.
Possess a thorough knowledge of all HMO managed care other third party insurers and works with the appropriate Billing office on any insurancerelated questions or issues.
Pulls patient charts prior to scheduled appointments preparing them with the appropriate encounter form.
Ensures that the providers have the necessary supplies for the type of appointment and that the supplies are properly labeled with the patient information.
Performs all patient checkin and checkout functions including copay collection obtaining waiver forms for a missing referral scheduling followup appointments etc.
Assists patients with questions and coordinates any necessary resources including transport interpreters and other services as requested by patients. Provides efficient and superior customer service.
Performs daily management of encounter form processing and reconciliation reviewing all encounter forms before they leave the practice.
Ensures all sections are properly filled out and obtains missing information as needed.
Copies and faxes all materials in accordance with practice requirements. Provides cross coverage for other staff members for absences and vacations as needed.
Trains new staff as needed and serves as a resource within the practice for all staff. Maintains confidentiality and privacy consistent with HIPAA guidelines.
All other duties assigned by Administrative Manager as required to promote a smooth patient flow and an efficient work environment.
Required Experience:
Chief
Employment Type
Part-Time
Key Skills
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