Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.
The Retail & Games Manager oversees all aspects of Retail Skill Games and Arcades throughout the park. This position ensures a smooth and fun operation for guests while remaining compliant with all applicable standards policies and regulations.
We are currently looking for a:
Retail & Games Seasonal Manager
Roles & Responsibilities:
Supervisory Duties:
Manage all aspects of the Retail and Games teams along with any other assigned business units
Lead by example attitude and as a representation of Splish Splash core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process people and/or profit
Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Departmental Duties:
Manage all aspects of Retail Department including store layout and pricing
Maintain extensive knowledge of available products and merchandise flow.
Maintain and submit accurate inventories for Retail in coordination with Revenue Director
Compare invoices with price sheets and monitor returns for credits
Ensure all Revenue areas maintain acceptable cleanliness and safety standards as established by state and local governing agencies
Maintain highest level of excellent customer service by listening attentively and promptly responding to guest questions requests and complaints
Work with vendors to create and approve custom artwork and products analyze sales and inventory reports to make informed databased buying decisions
Facilitate physical inventory process of retail merchandise
Develop working relationships with external retail vendors and suppliers
Ensure compliance with all PCI related standards policies and procedures
Ensure proper safety procedures are being followed maintain accurate handling of money and minimize loss.
Periodically audit the retail and games areas to ensure that they are neat wellstocked and operating up to company standards
Assist in other areas of park operations as needed
All other duties as assigned by leadership
Pay Rate: $20.50 / hr.
Education & Experience:
High School Diploma desired; Equivalent work experience will be considered
Bachelors degree in business management marketing merchandising or related discipline highly desired
3 years of previous retail or merchandising work experience
12 years of previous supervisor experience leading a team of employees
Previous amusement park theme park or waterpark experience a plus
Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule including evenings weekends and holidays
Ability to work flexible hours that extend beyond 9am to 5pm
Valid drivers license with a good driving record
Ability to operate various motorized vehicles including trucks golf carts forklifts etc.
Ability to speak with guests directly to resolve any guest concerns
Ability to cultivate and maintain relationships with internal and external stakeholders
Must possess strong leadership and employee motivations skills
Must possess proficiency with Microsoft Excel Word and Power Point.
Strategic vision and ability to think out of the box
Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problemsolving abilities
Physical Requirements:
Ability to stand walk and remain on feet for majority of the workday
Ability to frequently stoop twist kneel bend squat or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to remain sedentary for extended periods of time while using a computer
Ability to carry push pull lift and hold objects weighing 40 pounds or more
Working Conditions:
This role will be based in both an office setting as well as all park retail locations
Subject to frequent interruptions and requests that may require reprioritization of activities
Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain and other weather conditions
Some exposure to dust and chemical cleaning agents
Team member benefits:
Working at Splish Splash is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Splish Splash employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits:
Flexible schedule
Ability to crosstrain and learn unique skills across various departments
Free admission to Splish Splash and all Palace Entertainment parks on your days off
Invitations to exclusive companysponsored employee events throughout the season
Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Splish Splash. Apply today!
Do not miss the chance to spark your career now!
Required Experience:
Manager