Customer Service Representative
Customer Service Representative
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Job Description
Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work If so we may be the business for you! We are Sharp Clinical Services!
We are looking for people who are hungry to learn new things to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. But most importantly want to provide worldclass customer service.
Responsibilities and Duties
The best candidates will have at least 12 months of Customer service experience. You should also have
Maintaining a positive empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders forms applications and requests.
Keeping records of customer interactions transactions comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Sharp Clinical Services is open 24 hours a day 7 days a week so flexible is a must! We generally schedule agents between 6 am 9 pm Monday Sunday.
If you want to help us on our mission show your brave skills and be part of the future project then APPLY NOW!
Required Experience:
Unclear Seniority
Employment Type
Part-Time
