Server
Server
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine music and culinary arts. We are a unique facility combining a fully functioning winery with intimate concerts food & wine classes private events in a variety of configurations and fine dining. We have created a compelling mix for our sophisticated clientele of foodies and active cultural patronsbringing the wine country experience to the middle of a large city.
POSITION SUMMARY
Servers are responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Duties include taking orders serving food and beverage handling all transactions assisting guests with inquiries and anticipating needs and any and all duties incidental to the guests experience.
MINIMUM QUALIFICATIONS
- 2 years experience as a Server in a fastpaced highvolume service environment and/or equivalent relevant experience
- Strong work ethic team player and exceptional guest service skills
- Ability to consistently deliver highquality guest experiences exceed guest expectations and strive to create a memorable experience at every City Winery visit
- Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests.
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to navigate venue conditions including tight spaces dark room and loud environment
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English including ability to read write communicate conduct basic business related mathematics and able to accurately function a POS
- Ability to work a flexible schedule including days nights weekends and holidays
- Ability to perform physical requirements of the role including standing/walking for entirety of shift bending pulling pushing using stairs lifting and carrying up to 50 pounds
RESPONSIBILITIES
- Provide positive guest experience including greeting conversing with and thanking departing guests
- Interact with guests take orders serve food and beverage handle transactions and support overall guest service needs from beginning to end
- Upsell increase check average compete in sales incentives drive marketing promotions & special events and promote our brand.
- Check tables throughout service times for guest satisfaction resolve guest complaints
- Adhere to Steps of Service and maintaining brand standards every shift.
- Maintains a clean neat and wellgroomed appearance.
- Complete necessary sidework perform opening and closing duties including setup maintenance and breakdown of the area within the allotted timeframe not to exceed 20 or maximum of 2 hours of the scheduled shift time
- Maintain cleanliness and safety of all work areas including but not limited to side stations floor shelves storage areas
- Follow all health and safety regulations including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
- Handle payment transactions and maintain accurate cash drawer
- Adhere to and abide by cash handling procedures as per Company standards
- Attend trainings tastings meetings as needed
- Maintain a knowledge of City Winery brand history culture and programming both in venue and restaurant
- Maintain menu knowledge including ingredients preparation methods and allergen information and communicate this information tableside to guests
- Follow all company policies procedures and guidelines including being ready to work at scheduled shift time in uniform with neat and presentable appearance.
- Perform all other reasonably assigned duties.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Additionally City Winery participates in the EVerify Program in certain locations as required by law.
Employment Type
Part-Time
