Client Operations Supervisor
Client Operations Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are offering......
- Hybrid work arrangement (work from home/office)
- 15 to 18 days Annual Leave
- 16 weeks Maternity / 14 days Paternity Full Paid Leave
- Discretionary Bonus
- Free Priority Pass Membership (unlimited airport lounge access)
About this role...
- Support in ensuring B2B accounts are setup and administered efficiently and effectively.
- Lead and manage the daytoday operations activities Independently and provide excellent service to B2B accounts throughout the whole client life cycle on all aspects
- Work closely with business development team and maintain close involvement and positive relationships with clients thirdparty partners and global counterparts.
- Host / join client meetings as an SME in operations and advise on best program construct answer any operation related questions
- Ensure B2B accounts are setup and administered efficiently and effectively.
- Adhering to our processes coordinate the onboarding of new programs by setting up the appropriate details in the backoffice system ensuring client requirements are met in accordance with the agreements performing endtoend tests prior to implementing a new program.
- Coordinate with cross functional teams collect and validate necessary documentations to ensure new programs are implemented within the SLA
- Identify investigate and resolve issues and troubleshoot problems for designated accounts.
- Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements.
- Understand and meet SLAs in a time pressured environment.
- Acquire and maintain expert knowledge of the operational systems contractual and financial aspects of B2B accounts
- Support the Management Team in providing detailed information on B2B accounts.
- Responsible for creating and updating operational procedures.
- Responsible for managing complaints and disputes including the investigation processing documentation and reporting of such requests.
- Prepare weekly/monthly reports customize a set format of reports from system into client specific requirements
- Perform adhoc project as assigned
You might fit for the role if you have...
- Degree in Business Administration or related discipline.
- Minimum 5 years of working experiencein operational and client administration preferably with at least 2 years at managerial level experience in project management is a plus.
- Excellent project management skills
- Experience inAccount management or Sales Support/Administration preferably with banking/finance sector
- Excellent interpersonal customer servicing and problemsolving skills.
- Assertive initiative methodical detailoriented highly organized in work procedures
- Excellent command of written and spoken English and Chinese.
- Candidates who can speak in other Asian languages such asJapanese or Korean is an advantage
Employment Type
Full Time
