Patient Services Coordinator III
Patient Services Coordinator III
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Skills:
Overview statement:
- Demonstrates the ability to interface with the various levels of the Program and Centers; especially with the knowledge and issues related to daily operations within the Access Program.
- Expert knowledge of CRMS On Call/LMR EPIC Word and Excel.
- Demonstrates the ability to work independently with limited supervision resolve issues be organized attentive to detail and achieve outcomes within the team. Demonstrates effective interpersonal and communication skills.
- Effectively interacts with all levels of management.
- Demonstrates knowledge of HIPAA Confidentially and Privacy policies. Demonstrates an understanding of Disaster protocols to include fire safety code calls per the mandatory training as outlined by MGH and JCAHO guidelines. Exceptional organizational skills flexibility to manage multiple tasks while being accurate and attentive to details.
- Demonstrates indepth understanding of managed care and all other pertinent insurance/medical coverage.
- IT/IS background.
Education:
Associates Degree in Secretarial Science/Business or a Secretarial Training Certificate Program preferred. Minimum of high school diploma or equivalent required.
Experience:
Minimum of 3 years work experience in a medical group practice call center or hospital setting.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Overview statement:
The Patient Service Coordinator III functions within the Access Program as a unit team leader coordinating administrative and logistical functions within the group. She/he assists the Nurse Manager with effective management of the programs daily operations and revenue enhancement.
Principal Duties and Responsibilities:
- Perform all of the duties and responsibilities of a PSC I and II.
- Coordinates the scheduling of multiple appointments using multiple systems and resources
- Function as the unit Super User for DICOM Grid CRMS and EPIC systems Assists in addressing patient questions complaints and concerns.
- Maintain system for record keeping of team meeting minutes.
- Identifies and communicates to the Programs Nurse Manager issues of process creating inefficiencies within the operation.
- Assists in the resolution working with both colleagues and management.
- Monitors UCCEACD phone lines to insure team meets and exceeds customer service quality requirements.
- Conducts or arranges for unit specific training for new assistant hires.
- Check supplies and order as necessary.
- Request and track purchase orders if required.
- Works to insure HIPAA Confidentiality and Privacy Policies are fully implemented. Manages Institute online appointment request mailboxes.
- Coordinates with RN Manager the NGC Program schedule and updates spreadsheet as needed.
- Assists with administrative needs for all Network Development relationships. Coordinates and orders Standard Register collateral for Access Program. Participates in internal or external community events when specific to the Centers outreach.
- Assists with current and future special projects and/or pilots; currently includes records scanning project and Cardiac/Vascular Curbside Pilot.
- Future projects may include such topics as obligations to insurers hospital issues of compliance and or operation improvement.
- Actively participates in Rewards and Recognition Program committee.
- Assists to maintain the working function of office fax machine printers and scanning devices.
- Attends meetings and distributes needed information from MGH Payer Communications forum.
- Understands financial services and selfpay resources and provides patients with information as needed.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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