Associate Experience Designer II
Associate Experience Designer II
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Job Description
Job Classification:
Technology Agile Delivery & ProductThe Role
As Senior Product Designer youll work in a multidisciplinary team alongside researchers experience designers visual designers and developers to deliver bestinclass humancentered products and services for Prudentials Customer Ofce. Your role will be to analyze plan map and create the most valuable and contextually accurate experiences that are simple and intuitive for Prudentials customers to use.
Not only will you be excited by the challenge of creating great products across multiple channels devices and platforms but you will also be able to see and own the endto end journey as well as the detailed outcomes.
You will have a deep understanding of experience architecture how to design in a fastpaced highpressure environment whilst helping transform Prudentials endtoend product and service conversion and acquisition model.
Main responsibilities
As Product Designer at Prudential you will:
- Understand customer needs and identify where separate interactions should come together as one that meets that need
- Arrange these separate interactions into rational screens user ows and digital touchpoints for that product
- Look for commonalities in activities across experiences where new product opportunities could be realized
- Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process renements and deliverables
- Create and rapidly iterate interactive prototypes in accordance with task scenario and journey
- Identify and design new crossfunctional design patterns and standards
- Cocreating on designs with developers marketing and product stakeholders
- Put forward new cases for designs improvements with marketing and product managers
- Communicate with detailed design and industry backed decisions and be able to represent all experience touchpoints
- Engage and align with all multidisciplinary teams across the customer ofce business
- Run and lead Design Thinking Lean Business Canvas workshops design sprints and other collaborative activities
- Analyze failure within existing experiences and identify root causes for that failure that can be translated into solutions
- Identify opportunities for cost reduction and process improvement within existing services
Skills and experience
Its essential that you will have:
- 6 years in a Product Design UX or equivalent design role
- Agency and or corporate environment experience
- Solid experience with the following
Sketching
Wireframing
Prototyping
Sitemapping
Data Visualization and Communication
Workshop Facilitation
Visual User Interface Design
UserFlows
Experience Mapping
Research
User Testing
Experience Strategy - Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand
- Demonstrable experience of how to interpret qualitative and quantitate research
- High level of experience with recognizing complex business challenges
- Experience working in a fast paced environment
- Working collectively and autonomously with crossfunctional teams
- Solid understanding of Information Architecture taxonomy language and content matrixes
- A design related degree or relevant experience in designing products and services
- Experience working across multiple business units
- Demonstrable experience on how visual form and experience function work together
- Experience working in lean and or agile environments
- Basic frontend development integration and enablement knowledge
- Ability to translate outputs and outcomes into compelling written presentations
For this role the following competencies are essential:
- Collaborating and partneringDevelop and inspire those around you; encourage acknowledge and reward individual and team efforts
- Continuously changing and improvingSought by senior leadership for progressive and innovative counsel
- Making effective and decisive decisionsProvide unscripted strategic counselcan think on your feet without disrupting strategic intention
- Leading and communicatingViewed as a role model and leader within the organization
- Inuence of experience quality tie a design to a strategic initiative or business outcome within our organization and across multiple business domains
- Humility at the highest levelWelcome the constructive criticism of the work and be able to constructively review the work of other designers
- Empower your coworkersContributes to teambuilding activities and growth paths
- Challenge thinking appropriatelyListen observe and respond. Apply logic and reasoning to ask the right questions at the right time to inuence those around you into creating the best solution for the Prudential business and all customers
- Storytelling and presentation skillsCreate clear compelling and cohesive presentations that frame context with emotion and need so audiences can be taken on an informative selfguided journey
- Empathy & CuriosityDrive inquisitive thinking exploration and investigation with customers and stakeholders. Understanding how we feel and react to moments of need opportunity and challenge
Tools
- Sketch
- Adobe CC Preferably XD
- Keynote
- Flinto
- InVision
- Microsoft Teams and or Slack
- Miro
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $85100.00 to $126500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4.
Companyfunded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85 of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
IC
Employment Type
Full-Time
