Manager Guest Services Motto by Hilton Washington DC City Center

Were looking for a Guest Services Manager that is a hardworking charismatic person who wants to grow in hotel operations. The ideal candidate is dedicated personable professional communicates well and has previous hotel front office management experience. This person will be a leader on our Guest Services Team and will be critical in the hotels continued success. This is a fulltime onsite exempt position that reports to the Director Guest Services. The salary range for this position is $62000$75000.

The Property

Motto DC City Center is one of DCs first Micro Hotels. Motto is unique and embraces the diverse flavor of hundreds of different locations and personalities. We all share a common purpose that drives our actions conversations and efforts on the job. We desire to create a welcoming space thats unique to the locale that serves our guests like the helpful host team members aspire to be. We share a common purpose that drives our actions conversations and efforts on the job. We strive to create a welcoming space thats unique to our city while aspiring to serve our guests like accommodating hosts.

Who We Are

• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
• Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators we are a lifestyle hotel management company that is constantly evolving. We are openminded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You Will Be Doing

• Act as a leader with the Front Office Department. Hold yourself and others accountable set clear expectations and address issues directly.
• Roll up your sleeves and be prepared to involve yourself in the daytoday operations adjusting your schedule if needed to provide support for all three shifts.
• Hold yourself accountable and lead by example; showing integrity by always doing the right thing even when no one is looking.
• Hire coach develop and train your team upholding our service culture and brand standards be a champion of our vision and ethos.
• Leading your team to personalize experiences and connect guests to the unexpected in our city.
• Maintain a positive supportive environment that drives colleague engagement every day.
• Collaborate upwards downwards and laterally with other departments proactively and strategically planning the guest experience from beginning to end.
• Treat the colleague experience as you would our guest experience. Set your team up for success and understand how to pivot when plans and circumstances change.
• Continuously consider the bigger picture and understand your impact on the team the hotel and the company.
• Provide exceptional personalized service and experiences to guests measured by TripAdvisor and other guest satisfaction tools.
• Live like a local have passion and knowledge of the city and the hotels neighborhood educating your team on the same.
• Think on your feet use good judgement and problem solve in a fastpaced environment.

What Were Looking For

• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
• A curious creative dynamic leader who is unsatisfied with the status quo.
• Inspiring and motivational leader with a focus on development and providing feedback.
• Seeking growth and development in hotel operations.
• Caring genuine and relentlessly detail oriented.
• 3 years of hotel experience at least 2 of them in a leadership role.
• Professionalism and exceptional communication skills both verbal and written.
• Experience in coaching mentoring and leading others.
• Indepth knowledge of our local neighborhood and city.
• Comfortable with feedback. You know how to accept and give feedback upwards downwards and laterally in a professional way.
• Able to be on your feet for long periods of time.
• Understanding that you are the person who has the greatest impact on our guests experience and take a thoughtful approach to their needs.

Whats In It for You

• Competitive compensation package including quarterly incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Gifted PTO on day 1 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!

NonNegotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50 of the time.

Required Experience:

Manager