Sr Hospitality Agent Overnight
Sr Hospitality Agent Overnight
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Salary Not Disclosed
1 Vacancy
Job Description
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms suites and apartments. Though each Sonder is unique our mobile app allows guests to effortlessly navigate their stay. From checkin to checkout everything they need is just a tap away. To be better is a neverending pursuit and revolutions dont happen overnight. But together we can forever change the way people stay for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize motivate and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes sizes ages and styles and we pride ourselves on offering a hotellike service. Thats what youll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions how we conduct meetings how we communicate and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out this article to find out more about our Culture and Principles.
The primary responsibilities of the Overnight Senior Hospitality Agent will be to expertly delegate and coordinate tasks to Hospitality Agents. Our Overnight Senior Hospitality Agents will also be responsible for his/her ability to complete tasks in an efficient manner problemsolve issues independently and quickly implement processes communicate internally and externally and analyze trends and data.
If youre ready for an evolving and fastpaced environment that is focused on delivering amazing guest experiences wed love to hear from you!
NOTE: This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary
The Opportunity:
Coordinate and dispatch Hospitality Agents daily tasks by prioritizing and delegating tasks for outgoing and incoming Hospitality Agent teams through to completion
Respond to daytoday guest requests issues and other outreach using the Sonder service principles
Work alongside other Hospitality Agents and our remote guest experience team taking ownership of issues and ensuring they are completed to the highest degree without supervision
Guide guests through the Sonder experience ensuring they have an amazing first impression
Coordinate workforce in the field to ensure appropriate staffing levels and all guest needs are met
Troubleshoot minor maintenance and technology issues (e.g. upholstery stain removal light bulb replacements access to units wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits receiving deliveries and tracking linen/consumables
Maintenance and organization of working spaces including office storage closets warehouse and others as assigned
Travel to multiple Sonder properties throughout the local market as required
Who We Look For:
Minimum 2 years experience working in hospitality service or customer service
Guestcentric and positive mindset
Communicate effectively and ability to set the right cultural tone for the team
Organized hard working and detailoriented
Comfort with ambiguity and rapidly shifting priorities
Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed
Effective communicator who can influence others to drive results
Thrives in a fast paced everchanging always challenging startup environment
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and open to working evenings weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
This role requires a reliable vehicle to use for work a valid drivers license and a clean driving record with proof of insurance
This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary
Benefits
We offer attractive employee travel perks for any Sonder location as well as competitive stock health and lifestyle benefits. For eligible employees benefits may include:
Competitive compensation
Generous stock plan
Medical dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other classification protected by applicable state federal or local law. Extend Hospitality To All is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees guests partners and communities feel safe respected included cared for and empowered.
As part of our commitment to creating a workplace open to all we have created Sonder Circles also known as employee resource groups. These groups aim to foster a diverse equitable and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Senior IC
Employment Type
Full-Time
