Insurance Process - Voice
Insurance Process - Voice
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Job Description
Company Overview
Hemocean Outsourcing is a dedicated staffing and recruiting firm located in Jabalpur Madhya Pradesh. With a small but efficient team of 210 employees the company provides comprehensive training and placement services ensuring quality coordination between graduates and employers yearround. For more information visit our website at hemocean.
Job Overview
We are seeking a motivated individual for the position of Insurance Process Voice at our Thane location. This is a fulltime position ideal for freshers with 0 to 1 year of experience. The role involves providing outstanding customer service handling insurancerelated queries and ensuring effective communication with clients.
Qualifications and Skills
- Customer Service (Mandatory skill)
- Insurance Knowledge (Mandatory skill)
- Communication Skills (Mandatory skill)
- Problem Solving: Ability to handle and resolve customer issues efficiently
- Attention to Detail: Ensuring accuracy in information provided and documented
- Call Handling: Proficiency in managing incoming and outgoing calls with professionalism
- Conflict Resolution: Capacity to deescalate situations and find amicable solutions
- Data Entry: Proficient in maintaining accurate and timely records
Roles and Responsibilities
- Provide prompt and efficient assistance to customers with their insurancerelated queries.
- Maintain a thorough understanding of various insurance products and services offered.
- Handle inbound and outbound calls while documenting pertinent information accurately.
- Resolve customer concerns professionally and escalate issues when necessary.
- Maintain confidentiality of customer information and adhere to data protection guidelines.
- Coordinate with different departments to ensure smooth processing of insurance claims.
- Assist in training new team members as required.
- Keep uptodate with industry trends and updates in the insurance sector.
Employment Type
Full-Time
