drjobs System Administrator- Senior Onsite

System Administrator- Senior Onsite

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1 Vacancy
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Job Location drjobs

Raleigh - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: System Administrator Senior (Onsite)
Location: Raleigh NC
Duration: 12 Months

Job Description:
System Admin MidLevel Contractor Job Description EEM Support
  • Document work activities in ServiceNow
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & a knowledge base
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed

Skills:
SkillRequired/DesiredAmountof ExperienceSupport customers using good customer service skills including the ability to communicate to both technical and nontechnical customers5YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams5YearsImage or provision new equipment hardware & provide to customer5YearsUse strong organizational skills to track onboarding & shipping activities based on customer requests.5YearsFollow asset management processes to ensure proper customer billing5YearsTesting Intune processes for Tier 3 team & providing feedback5YearsTest upgrades and software changes5YearsInstall software following security & internal processes5YearsBasic understanding of MECM Active Directory Tanium Intune & Beyond3YearsBasic knowledge of Macintosh Apple devices with a willingness to learn3Years

Required Experience:

Senior IC

Employment Type

Contract

Company Industry

About Company

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