IT Field Technician - Charlotte NC Remote

Access Clinical Partners

Posted on : 10-04-2025

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1 Vacancy

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Job Location

Charlotte County, NC - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 10-04-2025

Job Description

Youre more valuable than ever And thats just how well make you feel.

JOB SUMMARY

At GoHealth Urgent Care we place the needs of our patients first by providing an effortless patient experience a welcoming culture of care and seamless integration with marketleading health systems and our communities.

As the IT Field Service Technician on GoHealths IT team you will be tasked to deliver exceptional customer service while being responsible for the implementation and support at each of our GoHealth Urgent Care locations in your market and assisting other technicians in other markets across the USA. This will include hardware and software troubleshooting network and systems operations and telecommunications.

In addition to delivering IT Support services technician will be responsible for preparatory work and implementation of projects and new site rollouts including meeting vendors site visits installing equipment and testing/turn up through to first day support.

This will be a challenging position working in a fast paced and sometimes stressful environment with a focus around agile and rapid deployment. Technicians will be expected to sometimes work nights and weekends and manage multiple competing tasks. Travel within the market will be required and occasional travel to other markets as needed.

JOB REQUIREMENTS

Education

High School Diploma or Equivalent required

Associates preferred

Computer / Network Certifications preferred

Work Experience

3 years Field Service Technician required

3 years Customer Service required

Licenses/Certifications

Valid US Drivers License with Insurable Driving Record required

CompTIA A preferred

CompTIA NET preferred

Additional Knowledge Skills and Abilities Required

Proven work experience as a field service technician.

Ability to travel and work according to a changing schedule.

Excellent time management skills.

Ability to problemsolve troubleshoot and repair equipment

Exceptional Customer Service and Training skillset

Additional Knowledge Skills and Abilities Preferred

In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016 Windows 10 and Mac OS

Thorough knowledge of network host and application technologies particularly in a healthcare environment.

Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA PCI etc.

Understanding of Information Technology Service Management (ITSM) concepts

ESSENTIAL FUNCTIONS

Professionally represent IT to the market using a Single Point of Contact mindset.

Provide service and customer support via Phone Chat Email and InPerson field visits.

Troubleshoot technology problems reported by users.

Implement and support servers VMs desktop computers printers routers switches firewalls phones smartphones software deployment security updates and patches.

Build relationships and trust with Peers Market Leadership Leads and Staff

Cooperate with technical teams and share information across the organization

Assume responsibility for customer satisfaction assuring excellent relations

Comprehend customer requirements and make appropriate recommendations/briefings

Perform all onsite activities related to installation repair maintenance and decommissioning

Clear and effective written/verbal communications skills with an emphasis on tracking and documenting details in applicable systems.

Manage a dynamic workload with competing priorities.

Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed occasional travel required.

Operate vehicle in a safe manner

Proficiency in the Microsoft Office suite (Excel Word Outlook Teams and PowerPoint)

Knowledge of hand tools and proper usage including a digital multimeters and network testers

Provide feedback and leadership to team members to lead them effectively and help grow them for greater responsibilities.

All other duties as assigned.

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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancyrelated condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California please review our California Consumer Privacy Statement here. Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Access Clinical Partners

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IT Field Technician - Charlotte NC Remote

Access Clinical Partners

Job Description

Employment Type

Company Industry

Key Skills

About Company

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